Enterprises need to drive their business objectives, such as growth, and IT infrastructure must support these objectives. It is critical for any business owner to ensure that their IT infrastructure is well maintained to run efficiently and reliably. This, in turn, will help the business grow.
This is where the role of an IT service provider comes in. An IT service provider helps enterprises with their operational needs and efficiently manages technology so that it can support the business’s strategic goals. IT service providers offer two types of services: IT managed services and IT support services.
Both IT managed service, and IT support are essential business functions that can contribute to the success of your business. They are similar but also different in many ways.
Both may provide help desk support, but the scope and depth of the services offered vary. The primary difference between the two is how IT managed services and IT support functions.
In this blog, we’ll walk you through everything you need to know about managed IT services and IT support and which option is best for your business.
How Managed IT Services Work?
A managed services provider (MSP) manages a company’s information technology systems to improve operational control, reduce costs and increase productivity. Managed service providers monitor your entire network – servers, workstations, network devices, storage devices, and more – around the clock and take steps to address potential issues before they affect your business.
Managed IT service is a proactive approach to information technology. Businesses contract with a managed service provider who handles all of their IT needs. The company pays a flat fee, typically based on the number of computers or employees. The provider works with the business to set up the systems and software needed and then monitors those systems 24/7 to ensure everything is working properly. The provider proactively resolves issues before they become serious problems and makes recommendations to improve performance or security.
How Does IT Support Function?
IT support includes helping an organization use its IT infrastructure effectively and efficiently by providing technical support for end-users or clients who are using products or services provided by the organization.
IT support is the service of managing your technology systems. This includes your software and hardware, like your printers and computers. They work with you when problems arise, patching up your systems and restoring them to working order via an on-site visit or remote connection. In short, IT support helps you troubleshoot technical problems when they occur.
It provides you with the assistance you need when something goes wrong with your computers or applications. If someone clicks on a bad link in an email or accidentally downloads malware onto their computer, an IT support team can help remove it and get users back up and running as quickly as possible. When an employee has trouble with their computer or a specific piece of software, they can contact an IT support specialist to resolve the issue quickly.
Difference between Managed IT Services and IT Support
The most significant difference between IT managed services and IT support is that the former is proactive while the latter is reactive.
IT managed service is a long-term solution to the technical needs of your business. A company offering IT managed service provides you with a team of IT professionals who will manage your entire network and all connected systems. They take care of everything from hardware to software, security, updates, backups, etc.
On the other hand, IT support is more like an on-demand service that you call when something goes wrong with your IT infrastructure or you need advice or assistance on specific issues. Different companies offer it and can be tailored to fit your needs.
IT managed services take this a step further. They support your company’s employees and help manage your IT infrastructure. They proactively manage your organization’s technology needs. Instead of waiting for problems to arise, a managed IT service provider will work to prevent them from happening.
When Do You Need IT Managed Services?
If you want to eliminate downtime and ensure that your IT infrastructure is always up and running optimally, it’s better to get an IT managed services provider (MSP).
Managed IT services are most suitable for small to mid-sized businesses that don’t have an internal IT team. It’s also appropriate for internal teams that want to outsource specific functions, such as security or cloud services. Companies that want to focus on their core competencies without worrying about whether their computer systems are up and running typically find it helpful.
When do you need IT support?
IT support is a good choice when you don’t want to spend a lot of money on maintaining the IT infrastructure.
Support incidents are often paid on a per-incident or per-hour basis. This can help you keep costs under control if you have a very small business that doesn’t use its technology much or if you already have an IT department that handles most problems internally but occasionally needs assistance with more complex issues.
If you want to extend the functionalities of IT support further, you can go for proactive IT support rather than reactive IT support.
When you’re trying to choose between an IT consulting firm for managed IT services or IT support, it’s often best to look at your IT infrastructure, its complexity, and the amount of support you’ll need to manage it.
At Layer One Networks in Corpus Christi, we offer an incredible IT consultant service to help you decide between both of these options and provide customized plans for managed IT services and IT support. Reach out to us today to get started.