IT support services

Does Your Business Need 24/7 IT Support?

Introduction:

For a business to run smoothly and operate at its peak, IT tools such as computers and servers must run optimally. But what if something goes wrong with these tools, or your in-house IT staff is unavailable? It will likely result in an interruption to your operations, which can lead to customer dissatisfaction and financial loss. 

That’s why having access to 24/7 IT support could be vital for keeping your business running smoothly and avoiding such scenarios. Yet many business owners think that IT support is just for the big guys and that their business doesn’t need it. Nothing could be further from the truth. Whether a small business or a large enterprise, managed IT services can help your business run smarter with minimal downtime and better security. 

With 24/7 IT support, you can be sure your business has a reliable and dedicated IT, staff, on call whenever there is an issue, be it during the day, at night, or on weekends. Let’s look at how professionals like Layer One Networks can help you make the most of your IT investments.

Benefits of Using 24/7 IT Support

Using managed IT support services from Layer One Networks is like having a 24/7 assistant in your corner, ensuring that all systems are up and running.

Here are a few of the benefits:

Faster Response Time

Every minor operation in your business can be impaired if something goes wrong with your IT setup. That’s why for businesses, it’s important to get a faster response time when their IT infrastructure breaks down. With managed IT services, you’ll have dedicated professionals monitoring your systems at all times and ready to respond quickly when something goes wrong.

High-End Services

One of the biggest advantages of partnering with an IT support provider like Layer One Networks is getting access to the most advanced and up-to-date technologies with experienced IT experts who provide specialized IT advice and solutions. In addition, all our team members are well-trained and hold certifications and experience specific to the industry.

Working with us will save you time and money on recruiting, training, managing, and maintaining your IT staff. The tech can be easily integrated into your existing IT infrastructure without disturbing your normal work operations.

Predictable Costs

To maintain a company’s IT system and tools, you can either build an in-house IT staff or outsource it. The former requires more money and is less cost-effective. On the other hand, when you partner with an IT support provider like Layer One Networks, you can be sure of predictable costs and a fixed monthly fee for services, so whether it’s a hardware issue, repair, and maintenance, all these expenses are taken care of in the fixed fee that you’ll pay.

How Do You Know If You Need 24/7 IT Support?

IT Support Services - Layer One Networks

Although having a 24/7 IT support system is beneficial for all businesses, not every business requires such a service. Therefore it is important to assess your business needs and decide if you need 24/7 IT support.

Below are a few scenarios where having 24/7 IT support would be a good idea for your business:

Your Customers Require 24/7 Support:

If you are in a business that supplies services or products that customers may access out of hours (for instance, a service that operates online or an app-based platform), it is important to provide support during all hours.

Out-of-hours can mean something other than having a 24/7 IT service desk. For example, if your customers are in the same time zone as your business, you could extend IT support hours to late night/early morning.

It could also be beneficial to implement a self-service solution where end-users can access the IT system on their own and get IT-related help without having to speak with the IT support team.

Your Employees Work Remotely

If your organization has employees who work remotely or are spread across different time zones, having 24/7 IT support can help keep their operations running smoothly. Employees who travel often require access to the IT system even outside office hours; hence providing them with round-the-clock support can be a great way to ensure that operations run without any hiccups.

You Operate in a Time-Sensitive Industry

For some businesses, time is of the essence. For example, a minute-long system outage in finance and healthcare can cost them hundreds of dollars or ruin lives. Professional IT support could prevent such outages even before they occur.

24/7 IT Support vs. Self-service

Having identified a need for out-of-hours support, you must decide whether to go for 24/7 IT support or provide a self-service portal. To understand this better, you need to speak to your in-house IT team and understand what issues arise out of hours and what resources are required to tackle them.

If the majority of tickets raised can be solved using a self-service portal, then opting for such an option might be more cost-effective. However, if the tickets are more complex and require IT expert assistance, then a 24/7 IT desk is needed. Although this option is expensive, you will need to weigh the cost of downtime against the cost of support and make an informed decision.

However, when you outsource your service desk, you have an option where your team can handle the tickets during office hours and outsource them to a third-party service provider for out-of-hours support.

This option is much more cost-effective than having a full-time IT team and allows you to choose between self-service or 24/7 support, depending on the type of service request.

Why Partnering With a Professional is Worth the Investment

Many businesses think that using managed IT support services increases their costs, but the truth is that it can help them save money. Professional IT support services eliminate the need for hiring an in-house team which can prove to be costly and time-consuming.

Moreover, when you partner with a professional like Layer One Networks, you will get access to their resources and complete visibility into your entire IT infrastructure. Plus, you can be sure of an experienced team who can provide quick and effective solutions anytime.

From ensuring that your systems are running smoothly to providing proactive maintenance and management, the specialized managed IT services from Layer One Networks will help businesses achieve their desired goals quickly and with minimal effort. So if you want to ensure that your business runs without any glitches, particularly during out-of-hours, then having 24/7 IT support is undoubtedly worth the investment.

IT support services

Proactive Vs. Reactive IT Support: Which One is Better?

Who do you think provides a better service?

Proactive support or reactive IT support?

Proactive support goes the extra mile and provides amazing services for prospecting clients. Reactive support performs only necessary tasks to keep your old clients happy.

Does one scenario work better than another?

In this article, we’ll discuss the differences and similarities between proactive vs reactive IT support, so you can figure out which option suits you best.

What is Proactive IT Support?

IT Support

Proactive support refers to the strategy of preventing problems before they occur. The key to this is to identify and fix potential issues and vulnerabilities in advance of causing outages.

Proactive IT support will often involve the use of a monitoring solution. A monitoring solution allows you to monitor all aspects of your network, including servers and workstations and external factors such as the Internet connection. 

By doing this, you can spot any potential issues that may arise, allowing you to stop them from escalating into full-blown problems. IT consulting firms also guide how to avoid situations where these problems may arise or implement fixes for security vulnerabilities before hackers exploit them.

What is Reactive IT Support?

IT Support Services in Corpus Christi

Rather than taking steps to prevent problems from taking place, reactive support refers to the strategy of responding to problems once they occur. 

Many businesses will only call an IT support specialist when something has gone wrong and needs fixing. 

In the traditional sense, reactive IT support is the model of help desk support. A customer runs into a problem, and to fix it, they submit a ticket to the IT department. The IT department then looks over the ticket and determines what action to take, if any. Technicians then address Tickets by phone or on-site visits, depending on what kind of access is required for resolution.

This approach can involve a lot more downtime and frustration for employees, who will have to wait until a technician is available rather than receiving help at the first sign of a problem.

Proactive vs Reactive IT Support Services: Which Do You Need?

IT Support Specialist - Layer One Networks

Proactive IT support is a more modern approach to fixing problems before they occur. Reactive IT support refers to a traditional approach that relies on fixing problems as they occur. While both are IT support services, there’s a lot of difference it can make to an organization.

Duration of Support

When comparing proactive vs reactive IT support, it’s also important to think about how much time you want to spend managing your computer systems. Proactive service providers will spend more time than reactive IT services helping you manage your network than reactive ones. While this might sound like a hassle in the short term, it will save you time and money in the long run by preventing more serious problems from occurring.

Structure of Support

Proactive support continually monitors your organization’s network to prevent problems before they occur. The provider makes sure you have the right technology in place, applies updates and patches, and keeps a close eye on your network, servers and devices.

Cost

You might be surprised to learn that proactive support is less expensive than reactive support over time, despite the higher up-front cost of implementing proactive strategies. This is because a proactive approach helps you avoid all the small issues that add up over time and cause expensive damage down the road.

If continuous operation is your priority

Then proactive IT support is what you need.

Proactive IT support is the best way to avoid IT issues and prevent downtime. By taking the time to research products, perform network monitoring, and provide ongoing maintenance, you can minimize downtime. You can also reduce your need for reactive support, saving you money in the long run.

If affordable IT support is your priority

Then reactive IT support is the best option.

Reactive support means the IT team waits for users to report problems and then fixes them, usually as quickly as possible. This type of support is typically more affordable than proactive support; however, it does not address issues until after they have occurred, potentially causing downtime and loss of productivity.

Wrapping Up

There are many options when it comes to IT outsourcing services, each one offering something different. It’s only after you start using these services that you understand the features that matter when choosing between these firms and what exactly you should be looking for in a decent, affordable and reliable IT support provider.

If you’re looking for a reliable IT support specialist to work on proactive or reactive IT support, reach out to us. We have expert technicians who can offer assistance to support your IT infrastructure and ensure its smooth operations. Book a consultation call to see how we can help you.