Managed IT Services

Different Types of Managed IT Services

Workplace technology is changing rapidly and getting more complex every day. The work-related computing that once took place within the four walls of an office and inside a secured perimeter is now distributed among many locations and devices. Supporting and securing these different access points and devices have put a lot of strain on traditional IT departments, which are already spread thin. Additionally, businesses today are laser-focused on managing costs and ensuring their IT budget is being used as efficiently as possible.

This has led many businesses to seek managed IT services providers (MSPs) who can help them offload some of the burden and day-to-day management of their IT systems so they can continue to innovate and stay relevant in their industry.

But what exactly are managed IT services, and what types of services do Layer One Networks, a reputable managed IT services provider in Corpus Christi, provide?

Managed IT Services Defined:

Managed services are ongoing proactive IT support and management provided by an IT consulting firm or MSP for a fixed monthly fee. The service can include any IT components but is typically centered around monitoring, managing, and repairing an organization’s technology infrastructure to keep IT systems operating at peak performance and prevent issues before they cause downtime.

As an IT service provider, we want to help businesses understand the different services that make up a comprehensive managed services package so they can make an informed decision about their IT infrastructure and what support they need.

Continue reading to learn about the different managed services offered in our service plans.

Different Types of Managed IT Services:


The types of managed IT services are vast and can be customized to meet the specific needs of any business. Many businesses opt for fully managed services, which is an all-inclusive service that covers every aspect of IT support. While some may only need a few specific services to supplement their in-house IT team.

Here are some of the most common managed services our team of IT professionals provides.

Managed Infrastructure Support:

IT infrastructure is the heartbeat of any business. It consists of all the hardware, software, and network resources that power an organization’s operations. As day-to-day business processes and critical functions are becoming digitized, the infrastructure responsible for supporting these processes must be able to keep up to maintain its optimal performance.

As many different components make up an organization’s IT infrastructure, the managed service offerings for infrastructure support will span across several IT disciplines. These services can include but are not limited to, managing and supporting:

  • Networks (Wired & Wireless)
  • Security
  • Firewalls solutions
  • Servers (physical & virtual)
  • Storage Area Networks (SANs)
  • Backup & Disaster Recovery services (BDR)
  • Data Analytics
  • And more

Managed Cloud Services:


Cloud Services are becoming a necessity for businesses of all sizes to remain competitive in today’s digital economy. With cloud-based services, businesses can now push toward growth by scaling their services and applications without having to make large upfront investments in hardware and software.

Additionally, because the cloud is an on-demand web-based service that provides file sharing and users with access to their data and applications from anywhere there is an internet connection, businesses can now support remote workforces with greater ease.

When you partner with managed cloud service providers, they will often supply and manage servers that store your data. These servers also act as a data center for your backup, recovery, and disaster management needs.

This will not only give a boost to your IT security but will also save costs related to building and maintaining an in-house data center.

Cloud computing services will include assessment, migration, implementation, and management of:

  • IaaS (Infrastructure as a Service)
  • PaaS (Platform as a Service)
  • SaaS (Software as a Service application)

Managed Security Service:


The use of Malware and Ransomware has increased exponentially in the past several years and is likely to grow as cybercriminals become more sophisticated in their attacks. Because of this, it has become essential for businesses to have a comprehensive security solution in place to protect their data and systems from these threats.

When you trust Layer One Networks with your data security needs, you get state-of-the-art security solutions for all your devices, applications, and data that are constantly updated to address the latest threats. Our data security services include:

  • Intrusion detection and prevention
  • Vulnerability scanning and remediation
  • Virus, malware, and spyware removal
  • Round-the-clock monitoring and alerting

In addition to the above services, our spam filtering services which supplement firewall protection will also help you keep your inbox clean from phishing emails and other malicious content.

Managed On-site IT Services:

On-site IT services also referred to as managed field services, are the proactive maintenance of your IT equipment and systems located on your premises. With this service, our team of certified IT professionals will come to your office to perform various tasks from start to finish.

This can include anything from:

  • Installing and configuring new hardware and software
  • Cabling or re-cabling workstations, servers, and network equipment
  • Updating firmware and drivers
  • Performing system backups
  • Troubleshooting IT issues
  • Checking event logs and hardware errors to ensure critical patches are kept up-to-date
  • Monitoring workstations and resolving productivity-affecting issues
  • And more.

When you opt for on-site IT services, you can expect a much more streamlined and efficient IT operation, as our team will be able to resolve any issues before they cause major disruptions. Additionally, we will solely be responsible for scheduling and dispatching techs, managing tickets, keeping track of your inventory, and communicating once the work is completed without you having to lift a finger. The expertise of our local IT staff can go a long way in protecting and maintaining the optimal performance of your systems, which is why we offer this service to all our clients.

Selecting the Right Managed IT Service Provider:

As you can see, many different types of managed IT services are available to businesses today. While each type of service can provide a unique set of benefits, not all services will be a good fit for every business.

When selecting a managed IT service provider, it is important to consider your specific needs and objectives. From there, you can narrow your options to find the best provider to meet your requirements.

Layer One Networks is a leading provider of managed IT services in Corpus Christi. If you are unsure what type of service would be best for your business, our IT consultant service team can help. We offer a complimentary initial consultation where we will get to know your business and IT operation to make recommendations on which services would be most beneficial.

Contact us today to learn more about our managed IT services or schedule a consultation.

Related Reads: What are fully managed services and why it is important.

Managed IT Services

Save Money by Outsourcing 3 Major Business Services to Managed IT


Whether you’re running a thriving business or a small startup, you always get bogged down by various tasks that are not your core competency. And with technical stuff popping up daily, you may find yourself involved more with devices and software than with your customers.

But not to worry; to help you streamline your processes and get your business back on track, we have compiled a list of 3 business services you can outsource to Layer One Networks, the best managed IT services providers around.

Data Back-up in the Cloud and Locally:

Data Back-up in the Cloud and Locally

Your day-to-day business function relies on the smooth data flow to and from your devices. But what happens when that smooth data stops circulating? You run into BIG trouble!

Losing data means you cannot get work done effectively, have to start from scratch or even lose out on important clientele. Downtime for even a couple of hours can not only cost you dearly in today’s fast-paced business world, but it also showcases your company in a negative light.

If your business depends more on local servers for data storage, you might consider backing up your data in the cloud. Generally, businesses that invest in both are more prepared and protected against data loss. How – local backup keeps you more agile in case of accidental data deletion. Although slow, the cloud backup is more secure and offsite protects your data from physical damage.

But why is outsourcing this critical service to managed IT services like ours the best idea?

For starters, we will be able to suggest the best possible data backup solutions for your business. And in case of any data loss, our disaster recovery services will have you back up and running in no time!

Broadly when you outsource your backup management to a professional that knows how to do it best, you are cutting the risk of data loss to a bare minimum. Although outsourcing may cost you some money upfront, it is a small price to pay when you compare it with the cost of losing important data.

IT Security that Provides you Round the Clock Protection from Online Threats:

Managed IT Services in Corpus Christi - Layer One Networks

The internet is a blessing and a curse. It has given us the platform to reach out to new customers and help our businesses grow. But it’s also susceptible to various online threats like malware, viruses, phishing attacks, etc., which can infect our systems and leak important company data.

It generally takes six months on average for a company to detect a data breach. Now imagine for six months, your customer’s data was with some outsider without you knowing it. SCARY right?

Not just that, data breaches can cost you money in two ways. Firstly, if your breach results in your customers losing faith in your company, you are bound to see a drop in sales and customers. Secondly, you may also attract hefty fines from not-so-friendly government agencies. Penalties usually depend on the nature and size of the data that was compromised, so you cannot predict how big of a hit you will have to take.

Partnering with Layer One Networks, a reliable IT consulting firm well versed in the latest IT security threats and solutions, can help you get around these problems.

Our team of IT experts will install the best possible security solutions for your business and keep track of any online activity on your systems 24/7. So in the event of a security breach, the damage is mitigated before it gets too out of hand.

Outsourcing IT security to managed IT services in Corpus Christi will also help you stay updated with the latest security trends and solutions without breaking your bank!

IT Support That Saves You Time and Money:

IT Support - Layer One Networks

You are in serious trouble if your business lacks any IT support, be it in-house or managed IT services.

Although small to medium size businesses see technology as a big priority, they usually lack the budget and expertise to invest in an in-house IT team. So what do they do? They try to manage everything independently or hire some random “computer guy” from the neighborhood to help them with their IT problems.

Managing your business’s IT needs on your own or hiring someone with no expertise in the field can cost you time and money, which you cannot afford to lose.

So what is the best way forward? The answer is simple – OUTSOURCE your IT support needs a reliable and reputable IT consulting firm like Layer One Networks.

Our team of IT experts will not only help you with your day-to-day IT problems but will also proactively work towards improving your overall IT infrastructure, which includes a bit of everything such as:

  • Data backups
  • Disaster Recovery
  • IT security
  • Networking
  • Cloud computing
  • Help Desk support
  • IT Consultation
  • Systems Integration
  • and much more!

Outsourcing your business services to a professional IT consulting firm is a win-win for both parties. While you save money by not hiring a team that you won’t need full-time, we get to serve more happy customers and grow our business.

So why not reach out to Layer One Networks today to see if we can be of any assistance to you and your business?

Even if nothing else works, you will at least get a free IT consultation from us!

Managed IT Services

Difference & Benefits: Managed IT Services Provider vs. Cloud Service Provider

The IT industry is snowballing, and we are in the midst of a digital transformation. Many businesses must keep up with the latest technology trends to stay competitive in this ever-changing marketplace.

But many don’t have in-house IT staff to care for their network and other IT infrastructure needs and this is when they rely on outside help.

It can lead to confusion over what company you should use for your business — cloud solutions or managed IT services provider? Of course, both offer similar services, but there are some critical differences between them that you should consider before making a decision.

So in this blog, we’ll guide you through the services offered by both types of providers and choose the best one for you.

What is a Managed IT Service Provider (MSP)?

cloud service provider

A managed IT services provider (MSP) is an IT services company that provides technical services to its clients. These services can range from cloud hosting to cybersecurity and include data backup, security monitoring, and maintenance of networks. 

So, what’s the real value of IT managed service?

Well, the main advantage of outsourcing your IT needs to an MSP is that they deal with all the technical aspects of your business, so you don’t have to worry about them.

MSPs can provide both hardware and software solutions and offer these services on a subscription-based or pay-as-you-go basis. They support your network, servers, computers, and any other hardware devices in your business. In addition, the MSPs have the infrastructure to provide these services, which include managing data backups, security patches, monitoring, and maintenance.

What Can You Expect from a Managed Service Provider?

Many managed service providers focus on specific verticals while others provide a broad range of services across industries. Some common types of managed services include:

Network Diagnostics & Monitoring

Network diagnostics and monitoring ensure that networks are working properly and quickly alert them when there’s a problem with any aspect of their network connectivity. It’s also used to detect unauthorized access attempts or virus infections on your network and stop them before they cause harm.


Managed IT services providers can help with all aspects of cybersecurity, including incident response, risk management, compliance, and audit readiness. MSPs can offer cloud security platforms that provide enterprise-grade protection from cyber threats, malware, and ransomware attacks. The platforms also work to prevent data loss, ensure compliance, and much more.

24X7 User Support

There are various managed IT services you can avail of. While some handpick a few benefits, the best MSPs can provide a comprehensive solution that can typically replace an entire IT department.

And this is when the 24X7 support solutions come in. You’ll get round-the-clock access to the help desk to answer questions and extend support for any issue in your IT infrastructure. They can also troubleshoot issues with the network or computer systems instantly and help resume your work.

System Administration

Many MSPs take complete charge of your IT networks and server and run it as an in-house team does. They provide end-to-end solutions with admin access to client computers to troubleshoot problems or offer system upgrades. These solutions also include additional features such as network security monitoring, creating new modules, applications, and software, enabling integrations between multiple applications, and managing the day-to-day operational workloads. 

Maintenance of IT Infrastructure

Managed IT services providers offer regular maintenance plans for different types of hardware and software. They also provide ongoing support for your IT infrastructure to remain operational without downtime or disruption in business operations due to technical issues or outages caused by malware attacks, viruses, or other malicious attempts.

What is a Cloud Service Provider?

cloud service provider

Cloud Service Provider (CSP) is a company that provides cloud computing solutions. CSPs are IT service providers specializing in cloud solutions for their clients. They offer their clients different types of cloud products and services, including storage, data backup, disaster recovery, and other related services.

Many small businesses don’t have the resources or expertise to manage their IT infrastructure. They may have a limited budget, meaning they can’t afford the cost of hiring an in-house IT team. It is where IT consulting firms come into the picture with managed cloud solutions.

So this is when CSPs help companies manage their IT infrastructure by providing them with access to various software applications and hardware devices. These companies can then use these tools to perform multiple tasks related to their business operations. Through a multi-tenant model, the CSP consolidates and assigns computing resources based on the needs of multiple clients. 

Managed cloud services providers are responsible for designing, building, and maintaining the hardware and software that comprise the cloud computing environment. They also provide users access to these resources through their data centers or third-party data centers.

What are the Different Types of Cloud Service Provider?

  • Software-as-a-Service (SaaS)

SaaS is a type of cloud computing where applications are hosted remotely and accessed via the Internet. You can use this solution on a pay-per-use basis. SaaS providers use virtualization technology to enable users to access their applications from any device with an Internet connection. Some examples of SaaS include Salesforce, Google Apps, Office 365, and Concur.

  • Platform-as-a-Service (PaaS)

PaaS is another cloud computing model that allows customers to build their software applications on top of an existing platform. In this model, there are no restrictions on what can be done with these platforms while users are using them. Examples include Windows Azure, OpenShift, and AWS Elastic Beanstalk.

  • Infrastructure-as-a-Service (IaaS)

IaaS allows customers to rent virtual server space from a provider and manage it themselves. It is a service where the provider offers the client virtual machines, storage, and networking resources. Examples include Amazon Web Services (AWS), Microsoft Azure, and Google Compute Engine.

What Can You Expect from a Cloud Service Provider?

Cloud computing is a type of computing that provides shared resources, software, and information to computers and other devices on demand. With this model, users can access a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) on demand, with minimal effort or interaction from global cloud computing service providers.

  • Cloud Computing Services

The cloud service provider helps to store your data on the servers or share it with other users across the globe. It’s a cost-effective way to access software applications and hardware infrastructure as a service, including storage, networks, software, virtualization, and more. 

  • Remote Data Backup Services

A data backup is essential for businesses that require continuity of services in case of emergencies like natural calamities or technical glitches. Cloud providers offer remote data backup solutions that allow you to store critical files and folders online so that you can access them from anywhere at any time.

  • Cloud Storage Services

Cloud storage refers to storing data remotely instead of on your computer hard drive or local server. Businesses use cloud storage services to store their critical files in an offsite location where they can be accessed anytime from anywhere without additional effort.

  • Cloud Computing Consulting Services

Many small businesses don’t have enough technical knowledge about cloud computing. This is when the consulting sessions can help navigate the world of cloud computing, integrate it with the existing IT infrastructure, and facilitate smooth migration.

  • Cloud Management Services

Cloud-managed service providers help with various aspects of cloud management — like setting up new spaces, creating templates, and integrations, and conducting regular security and maintenance. Such providers will ensure you don’t have to worry about backend operations and cloud management.

Similarities and Benefits of MSP and CSP

cloud service provider

A managed IT services provider is a company that offers support for the IT infrastructure of your business on an ongoing basis. It may include hardware, software, and networking equipment, as well as repairs if something breaks down. Cloud service providers offer similar services but also provide access to technology that can be stored in servers at their location or accessed remotely by a user.

The primary benefit of using an MSP is that it can provide various services, including support, maintenance, and upgrades. Many providers also take care of security measures, including network monitoring and antivirus software updates. They will help you choose what kind of hardware you need for your business based on your needs and budget requirements.

CSPs work with multiple companies at once so they can offer different types of services to different clients. For example, they may offer storage space, email accounts, management tools, or online databases. Cloud computing has broad capabilities and is accessible through standard mechanisms that promote use by heterogeneous client platforms.

Differences Between Managed IT Service Providers vs. Cloud Service Provider

Cloud Computing Services Providers - Layer One Networks

Managed IT services providers and cloud service providers are two different types of companies that offer similar services. While both provide IT support, they differ in how they provide it, what they offer and how much it costs. The following are major differences between these two types of service providers:

The Way They Provide the Service

Managed IT services providers offer more than just a few hours of help from an onsite technician. They offer a full range of services, including management, maintenance, and computer systems monitoring. They also provide remote support and assistance for your company’s employees.

Cloud service providers typically only offer their services through a cloud-based platform. You don’t need to hire staff or buy equipment — you simply subscribe to their service and pay them a monthly fee to use their software or hardware.

The Services Offered

Managed IT services providers usually offer more extensive services than cloud providers. Still, there is some overlap between the two companies offerings due to competition in this tech industry sector. 

For example, both service providers may offer backup storage space for your data if you have multiple computers that need backing up regularly throughout the week or month. However, global cloud service providers are restricted to your infrastructure’s cloud section and can’t extend the services to your on-premise storage. On the other hand, a managed IT services provider takes complete charge of your IT infrastructure. Also, a fully managed IT service provider is directly linked with your business needs, whereas CSPs can be linked to any type of business needs through their network infrastructure.

The Flexibility of the Services

Another difference between managed IT services providers and cloud service providers is that MSPs are more flexible than CSPs.  is because MSPs provide you with all types of flexibility regarding software upgrade and maintenance services at an affordable price — custom-made to fit your needs, infrastructure and budget. But CSPs are not as flexible as they provide a set of solutions to choose from.

How Can You Choose the Best IT Service Provider for Your Business?

The challenge you face when choosing between these two types of service providers is that they have similar names, but there are important fundamental differences between them. What’s more, most businesses will need both types of services at different times during their lifecycle, so it’s essential to understand how each one works and what they can offer you.

The choice between MSPs and CSPs is entirely dependent on the type of infrastructure you have as well as the capability of your in-house IT team.

For example, if you have a hybrid cloud with on-premise storage, then you’ll need the services of both MSPs and CSPs. Many MSPs provide cloud maintenance support, so you can choose such an extensive option from a single vendor who can manage it all.

On the other hand, if you have only on-premise storage and need additional security and disaster management support, then you can work with an MSP for those additional needs.

If you’re unsure about choosing between both, reach out to our experts offering managed IT services in Corpus Christi. We can help you make the right choice and handpick the required services to maintain a robust IT infrastructure.

Managed IT Services

What is Fully Managed Service and Why is it Important?

A fully managed IT service can be a great option for companies that don’t have the time or resources to manage their servers or are looking for experts to manage and maintain the infrastructure without any hiccups.

A fully managed service can provide everything from proactive IT operations and streamlined ticketing for all IT issues to remote monitoring and management software for key IT infrastructure. It frees up your time from managing the IT-related tasks so that you can focus on your core business. 

In this blog, let’s look at how managed IT services can help you and everything that’s included in it.

How Can a Managed IT Service Provider Help?

Managed IT Service Provider

Streamlined, Efficient Support

We can help you with everything from setting up your new computer, to upgrading your software and hardware, to fixing issues (if they do occur) daily. We’ll take care of all the technical support tasks, so you don’t have to.

One person will be assigned as your primary contact for all IT needs — from troubleshooting an issue in the office or fixing your home network connection at night when you get home from work. This means no more getting passed around between different teams and departments!

Proactive Reporting and Analysis

Fully Managed Service also includes proactive reporting and analysis. This is regularly monitoring your business to ensure that everything is running smoothly and efficiently and identifying any problems before they become more severe. In addition to checking key metrics, our team will conduct in-depth reviews of your business to make sure everything’s on track—or if there are any changes, we can optimize performance.

Vendor Coordination and Management

Vendor coordination is one of the critical foundations of IT managed services. This function ensures that your vendor partners work together to deliver consistent service quality across different areas, such as network operations, customer support, and billing. Your IT consulting firm offering managed IT services will operate as a central point of contact for all issues related to service delivery, including:

  • Vendor selection: Work with an expert in managing vendors to find the right partner for each component of your cloud infrastructure or application stack. This may include setting up contracts with third-party vendors like power companies or Internet service providers (ISPs).
  • Vendor evaluation: Get help from experts who can review your current vendors’ offerings against industry benchmarks and standards. They’ll identify opportunities where you might get better value by switching suppliers or renegotiating contracts on price or other terms of service.

High Availability

As a managed service provider, our goal is to deliver high availability, high security, and high performance.

High availability refers to the ability of a system to be available for use during a specific time period. In other words, it’s the amount of time your service will remain accessible before you have to start worrying about it being down.

We don’t want anything less than 100% uptime for all of our clients so we work hard every day towards making sure that their websites are live and serving customers around the clock without any interruptions whatsoever.

What is Included in a Fully Managed IT Service?

managed IT services

There are several functions included in fully managed IT services, but here are a top few:

Network security & risk mitigation: This service ensures that your network is safe from any kind of attack or intrusion. It also helps you to manage risks by identifying potential vulnerabilities in your network.

Endpoint detection & response (EDR): EDR helps you to detect malware on all of your devices so that you can remove it before it causes any damage or infection to your system.

Desktop virtualization: Desktop virtualization allows you to access your desktop remotely so that you can work from anywhere and everywhere. This also helps to improve productivity by reducing travel time and costs associated with having multiple locations for businesses.

Data backup & recovery: Data backup & recovery ensures that all of your important data is safe, even if something happens to the device on which it was stored or if someone accidentally deleted it accidentally or maliciously deletes it intentionally!

What are the Different Types of Fully Managed IT Services?

Managed Cloud Services

  • Managed Cloud Services: Some businesses prefer to outsource their IT support while others choose to manage it independently. With managed cloud services, your company gets full-service IT support with the flexibility of using a public cloud to have security and cost-effectiveness. You can consult with the provider to find the best plans.
  • Managed Hosting: A managed hosting solution combines web hosting, server management, and disaster recovery into one package. It provides all the necessary hardware and software to run your website or application in an environment where someone else monitors its performance, maintains backups, and patches any vulnerabilities as needed — all at a low cost per month compared to other options like hiring in-house personnel or purchasing expensive dedicated servers yourself.
  • Managed Security: We conduct regular security checks on your system and protect against malware, virus, and other online threats. Each device always has up-to-date protection against viruses, worms, and spyware—no matter where those threats originate.

Hire a Trusted Fully Managed IT Service Provider

As your needs grow, you will look for a reliable and trusted provider. You want to know your provider is dependable. You want a provider with the experience needed to take your business to the next level. An ideal IT service provider can help you through challenges and make sure everything runs smoothly in the background.

This is where our IT consultant service shines. We provide managed IT services for our clients in Corpus Christi, helping them maintain their IT infrastructure so that it doesn’t get in the way of their everyday operations.

Want to know more about how we can help you? Reach out to us now to discuss your need for IT services. 

IT Consulting, Managed IT Services

Technical Support vs Managed Services: Which One is Best for Your Business?

You may not give it much thought, but the IT providers you choose to support your business can significantly affect your bottom line. You’re losing money if you’re experiencing downtime due to poor support. Even worse, if you’re being overcharged for services you don’t need, that’s money that could be put to better use elsewhere in your business.

So how do you know which type of IT services provider is right for your business? Let’s examine the differences between technical support and IT-managed services.

What is Technical Support?

Technical Support

Technical support is a service that provides help with technology-related problems or questions. This may include troubleshooting issues, providing information, or fixing hardware issues like replacing broken parts on computers or other devices.

Technical support is a reactive model and can fix problems after they’ve already caused damage to your company. Technical support is like the traditional firefighter role for computers. When something goes wrong with your system, you call tech support and they run in to put out the flames.

It is offered to help businesses on a case-by-case basis. For example, if a computer or device malfunctions or stops working, technical support will be provided to help fix the problem. If a virus infects an entire system or individual machine, technical IT support will be offered so that the infected computer can be cleaned up and restored to its original state.

What is Managed Support?

Managed Support

Managed services refer to a service delivery model in which the service provider takes on full responsibility for monitoring and maintaining the customer’s infrastructure. This includes applying patches, updating software, installing new versions, and more. In most cases, this also provides access to a help desk that handles simple requests and escalates issues to more complex levels as required.

Managed services is a method of outsourcing day-to-day IT management as a strategic method for improving operations and cutting expenses. Through an IT consulting service, businesses can access resources they wouldn’t normally have access to due to budgetary or skill limitations. The company’s employees will be able to focus their attention on running the business while their provider takes care of the IT needs.

Technical Support vs Managed Services: Which One to Choose?

Technical support and managed services are two of the most common types of IT support, but they’re very different. Choosing one over the other can have a major impact on your company’s future success.

Technical support is a reactive service that responds to issues as they arise. IT managed services, on the other hand, are proactive. It anticipates possible problems and takes measures to prevent them from arising.

But which is the best for your business? Let’s find out.

When Do You Need Technical Support?

Technical Support

Technical support is a more generic way of describing IT services. The term can be applied to almost any aspect of IT services – from software installation and application maintenance to general troubleshooting and ongoing system management (including installing patches, updates, etc.). It can also involve other elements such as providing strategic guidance for decision-making or helping train employees on how to use new tools.

  • When you need regular support: Your business needs regular technical support to keep your IT infrastructure running smoothly.
  • When you require a highly experienced team to solve issues quickly: There are times when you encounter a particularly hard IT issue for which you need experts to handle. This is when a technical IT support team can step in and solve it for you with minimal downtime.
  • When you handle tech that requires specific expertise, several technologies are pretty narrow and something that many IT technicians may not be exposed to. In such times, having access to a tech support team that’s expert in your tech is useful.

When Do You Need Managed Services?

On the other hand, managed services are usually provided by a third-party company that specializes in IT solutions for businesses. If a business has a problem, they simply call on the managed services provider (MSP) to fix it rather than trying to troubleshoot it themselves or calling a technical IT support specialist.

Since IT managed services are an ongoing partnership with your IT consulting firm, they can help you in numerous ways. Let’s look at some situations when you need managed services:

  • If your systems aren’t properly maintained: Your IT infrastructure and systems require regular maintenance to ensure they’re running efficiently and securely. If they aren’t properly maintained, they can become slow, prone to crashing, or vulnerable to hacks and malware. A managed service provider will maintain all your systems so that you don’t have to worry about them crashing or getting hacked.
  • When you have outdated technology: If you are still using legacy hardware and software, you may need to consider IT managed services. With the rapid pace of technological change, you need help keeping up so that your business can stay relevant and competitive.
  • When you have plans for future growth: The right IT partner will help you plan for future growth. They will ensure that your current systems can handle the additional pressure of an expanding team or client base.
  • When you want to save on costs: While managed services do come with a monthly fee, businesses often save money in the long run because their technology is performing optimally at all times. By regularly maintaining your systems and infrastructure, small issues are fixed before they escalate into bigger problems that cost more to fix.

When Do You Need Managed Services?

On the other hand, managed services are usually provided by a third-party company that specializes in IT solutions for businesses. If a business has a problem, they simply call on the managed services provider (MSP) to fix it rather than trying to troubleshoot it themselves or calling a technical IT support specialist.

Since IT managed services are an ongoing partnership with your IT consulting firm, they can help you in numerous ways. Let’s look at some situations when you need managed services:

  • If your systems aren’t properly maintained: Your IT infrastructure and systems require regular maintenance to ensure they’re running efficiently and securely. If they aren’t properly maintained, they can become slow, prone to crashing, or vulnerable to hacks and malware. A managed service provider will maintain all your systems so that you don’t have to worry about them crashing or getting hacked.
  • When you have outdated technology: If you are still using legacy hardware and software, you may need to consider IT managed services. With the rapid pace of technological change, you need help keeping up so that your business can stay relevant and competitive.
  • When you have plans for future growth: The right IT partner will help you plan for future growth. They will ensure that your current systems can handle the additional pressure of an expanding team or client base.
  • When you want to save on costs: While managed services do come with a monthly fee, businesses often save money in the long run because their technology is performing optimally at all times. By regularly maintaining your systems and infrastructure, small issues are fixed before they escalate into bigger problems that cost more to fix.

Want to hire an expert team to provide technical support or ongoing managed services? Reach out to our firm offering managed IT services in Corpus Christi to discuss your IT-related needs.

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Reason to Use of Managed IT Services & Boost Business in 2021

2020 threw us a curveball and many of us were left scrambling to sustain our business in the new face of uncertainty. 

2021 brought in a lot of hope and opportunities with learnings from 2020. We’re presently at this crucial point in the industry where adapting to new technology and finding better ways to manage our IT systems can make a whole lot of difference.

This is when we need to make a decision — the best way for managed IT services to position for business growth.

In this blog, we’ll look at various reasons and ways to hire managed IT services to survive in the new normal in 2021 and accelerate your business development.

4 Reasons Says You Need Managed IT Services

The need for managed IT services is steadily increasing. In 2019, the global market size of managed IT services was $185 billion, while in 2020, it hit $207 billion. In five years, it’s expected to grow to over $356 billion.

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This increase in the market size of managed IT services shows the demand it has.

There are so many reasons why companies look for managed IT services from external firms. As a top IT consulting firm, LayerOne Networks has worked with several businesses providing custom IT services to manage their business and remove bottlenecks. 

So, are there any specific reasons or situations when you need an IT service provider’s help? Yes, there is.

Reason 1: When You’re Risking Overrunning Your IT Costs

It’s a good thing when your business grows. But your IT system should also be capable of growing and accommodating that development.

When you don’t have a large budget for IT system management or when you’re registering unprecedented growth and you’re quickly overrunning your IT budget, then it’s a sign that you’re headed for some serious damages.

There are only two ways to go from here. One is to update your IT system quickly and invest loads of money in resources, technology, and workforce to compensate for the new needs. Or, you can hire an IT consulting firm that already can supply you with the workforce and technology to handle your current and future needs. 

The latter can be achieved with less budget and less accountability, while the former needs a heavy budget and lots of time to create such a system. 

This is when many companies go for managed IT service providers to make the work simpler and better with the best resources.

Reason 2: When You Want Your IT Infrastructure to Be in Its Best Shape

Installing a hi-tech IT system is only the start of the job. You need to constantly update it, maintain it and modify it to adapt to the changing business needs. 

And when your system is becoming outdated or not maintained adequately, it can run into several technical issues, all of which would deter your business operations.

Hiring an IT service provider to manage your IT infrastructure will make sure that your systems are always healthy and ready to manage your rising volume of IT operations. You wouldn’t ever have to worry about the capacity of your IT system when you’re planning a new business move. The IT consulting firm will take care of the expansions on the IT side while taking care of the rest.

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Reason 3: When You Want to Stay Ahead of Your Competitors

There’s barely any industry right now that’s not influenced by technology. From agriculture to teaching, technologies have taken over the progress and innovation.

So one of the best ways for companies to be at the top of their market is to be technologically advanced. And this is only possible with intelligent IT systems that can propel your business forward and implement new initiatives to stay ahead.

Having a reliable and experienced firm offering managed IT services would mean that you’ll always be kept informed of the new tech trends in your industry and how you can implement them fast before your competitors do.

Reason 4: When You Want to Minimize the Hassles of IT Management

As we discussed earlier, when your business grows, you need to keep hiring a bigger team to manage your IT needs. This would mean constant changes to the IT department in terms of employees, tools and technology. All of this takes a lot of money and, most importantly, your time.

If you want to focus on your core business objectives, you can do away with all of this work and just outsource to a local firm that can manage your IT needs as and when that happens. So, all you need to do is communicate your plans and your idea and the team can help you come up with the right technologies needed.

How to Choose the Right Provider for Managed IT Services in 2021?

Since the landscape of IT services are changing, you need a team that is:

  • Experienced enough to handle any complications.
  • Updated enough to keep you abreast of the industry tech changes.
  • Certified enough to provide you with IT services that are tangential to the current needs.
  • Resourceful enough to help you create backups and store your data securely .
  • Flexible enough to change with your business dynamics.
  • Skilled enough to manage any complications in the IT system and resolve them swiftly. 
  • Reliable enough to take charge and pitch in during emergencies. 


Getting the help of IT managed services for your business is the best way to handle your IT needs, prepare your business for future growth and position yourself at the top of the industry. Make sure to be aware of when you require the support of managed IT services and hire them before the critical point arises.

LayerOne Networks offers managed IT services in Corpus Christi. Reach out to us if you want to grow your IT system to support your business ideas.