Disaster Recovery

IT Resilience vs. Disaster Recovery: Understanding the Difference

If you’re like most leaders, you probably spend a lot of time thinking about disaster recovery and how to avoid it. After all, it’s the stuff of nightmares – a natural disaster or man-made catastrophe that knocks out your IT infrastructure, leaving your business in the lurch.

Disaster Recovery (DR) and IT Resilience are two different approaches to the same goal: keeping your organization running in the event of a disaster. While DR is more focused on recovering from a disaster, IT Resilience is about being prepared for one.

In this blog, we’ll look at each option and when you will need one over the other.

What is Disaster Recovery?

Disaster Recovery Services

Disaster recovery is restoring computing systems and data to a functional state after a disaster such as fire, flood, or theft. Disaster recovery can also include business continuity planning and testing, ensuring that an organization can continue operations despite an outage.

The organization can recover from a disaster. Disaster recovery plans are designed to help organizations return to normal operations after a disaster. Organizations that have deployed cloud computing solutions may also refer to their DR plan as a BC/DR plan (business continuity/disaster recovery).

What is IT Resilience?

IT resilience is about ensuring that the IT infrastructure can withstand any kind of disruption and still be able to perform its mission-critical tasks. A resilient IT infrastructure can continue to operate in the event of any type of failure, whether it’s technical or natural.

IT resilience is an organization’s ability to maintain operations despite disruptions in the availability of IT services. This means continuing to provide basic services even when there are issues with one or more parts of the IT infrastructure. 

This could include having redundant components or systems in place so that when one component fails, another can take over seamlessly, having backups ready so that users can continue working if there is a disruption, or using load balancing techniques so that multiple servers work together as if they were one server.

What’s the Difference Between IT Resilience and Disaster Recovery?

IT Resilience and Disaster Recovery

Disaster Recovery is a Process That Activates After a Disaster has Occurred

The term “resilience” refers to the ability of an IT service (or application) to maintain its level of service in the face of an outage. This differs from disaster recovery — which is focused on restoring normal operations after a catastrophic event. In other words, resilience is about keeping things running as usual, while disaster recovery services focus on restoring normal operations after something goes wrong.

Disaster recovery is an emergency response plan for when your business experiences an unexpected catastrophe or disruption that could harm operations, such as an earthquake, flood, or hack. It’s different from IT resilience because it happens after a disaster has already occurred — not before.

IT Resilience is Preventative; Disaster Recovery is Reactive

IT resilience focuses on preventing problems before they happen. Disaster recovery focuses on reacting to problems after they occur.

IT resilience is about preventing disasters from occurring in the first place by making plans to protect against them before they occur. With IT resilience, you’re taking steps to avoid problems before they happen, so there are fewer issues when they do occur. For example, if there’s a potential risk of a data leak or a software virus getting embedded, you can install appropriate antivirus systems and conduct regular scans to prevent such an incident.

Disaster Recovery Helps Recover from Incidents

IT resilience helps your organization stay in control during an emergency by maintaining access to data, applications, and users even when disaster strikes. Disaster recovery helps ensure that you can recover quickly enough so that users can be back up and running as soon as possible after a disaster strikes.

On the other hand, IT resilience gives your organization the knowledge and tools to respond quickly if something goes wrong. And an IT consulting service can help you create a strategy to implement IT resilience by taking into account your previous incidents.

When Do You Need Disaster Recovery?

There are different types of events that trigger the need for recovery. 

A disaster may be a flood, hurricane, earthquake, or any other major event that damages critical infrastructure that affects your business continuity. A disruption could be something like a power outage, server failure, or even an attack on your systems. In most cases, you’ll have time to prepare for these types of events, but in some cases, they can take place without warning.

For example, if your data center suffers minor damage during a power outage but remains operational for most functions (e.g., email, file sharing), this would be considered an interruption rather than a full-blown incident requiring IT.

This is when you need disaster recovery services.

When Do You Need IT Resilience?

Achieving IT resilience requires systems, services, and processes that work together to protect your data and ensure availability. Let’s take a look at three common scenarios where you’ll need an IT resilience strategy and backup as a service:

  • You’re running a 24/7 operation where uptime is critical
  • You have key employees who work remotely from home or other offices, but they still need access to all their data and applications via VPNs or even the internet itself.
  • Your company’s cybersecurity model requires high-availability systems.

Do You Need Disaster Recovery Services or IT Resilience?

What many people don’t realize is that there are two distinct types of business continuity planning: disaster recovery and IT resilience. And while disaster recovery is essential for any organization with mission-critical systems, IT resilience can be just as important — especially if you want to survive in today’s competitive landscape.

Want to know more about how both of these can work well for your organization? Reach out to our IT consulting firm to discuss your recovery and resilience plans.

IT Consulting, Managed IT Services

Technical Support vs Managed Services: Which One is Best for Your Business?

You may not give it much thought, but the IT providers you choose to support your business can significantly affect your bottom line. You’re losing money if you’re experiencing downtime due to poor support. Even worse, if you’re being overcharged for services you don’t need, that’s money that could be put to better use elsewhere in your business.

So how do you know which type of IT services provider is right for your business? Let’s examine the differences between technical support and IT-managed services.

What is Technical Support?

Technical Support

Technical support is a service that provides help with technology-related problems or questions. This may include troubleshooting issues, providing information, or fixing hardware issues like replacing broken parts on computers or other devices.

Technical support is a reactive model and can fix problems after they’ve already caused damage to your company. Technical support is like the traditional firefighter role for computers. When something goes wrong with your system, you call tech support and they run in to put out the flames.

It is offered to help businesses on a case-by-case basis. For example, if a computer or device malfunctions or stops working, technical support will be provided to help fix the problem. If a virus infects an entire system or individual machine, technical IT support will be offered so that the infected computer can be cleaned up and restored to its original state.

What is Managed Support?

Managed Support

Managed services refer to a service delivery model in which the service provider takes on full responsibility for monitoring and maintaining the customer’s infrastructure. This includes applying patches, updating software, installing new versions, and more. In most cases, this also provides access to a help desk that handles simple requests and escalates issues to more complex levels as required.

Managed services is a method of outsourcing day-to-day IT management as a strategic method for improving operations and cutting expenses. Through an IT consulting service, businesses can access resources they wouldn’t normally have access to due to budgetary or skill limitations. The company’s employees will be able to focus their attention on running the business while their provider takes care of the IT needs.

Technical Support vs Managed Services: Which One to Choose?

Technical support and managed services are two of the most common types of IT support, but they’re very different. Choosing one over the other can have a major impact on your company’s future success.

Technical support is a reactive service that responds to issues as they arise. IT managed services, on the other hand, are proactive. It anticipates possible problems and takes measures to prevent them from arising.

But which is the best for your business? Let’s find out.

When Do You Need Technical Support?

Technical Support

Technical support is a more generic way of describing IT services. The term can be applied to almost any aspect of IT services – from software installation and application maintenance to general troubleshooting and ongoing system management (including installing patches, updates, etc.). It can also involve other elements such as providing strategic guidance for decision-making or helping train employees on how to use new tools.

  • When you need regular support: Your business needs regular technical support to keep your IT infrastructure running smoothly.
  • When you require a highly experienced team to solve issues quickly: There are times when you encounter a particularly hard IT issue for which you need experts to handle. This is when a technical IT support team can step in and solve it for you with minimal downtime.
  • When you handle tech that requires specific expertise, several technologies are pretty narrow and something that many IT technicians may not be exposed to. In such times, having access to a tech support team that’s expert in your tech is useful.

When Do You Need Managed Services?

On the other hand, managed services are usually provided by a third-party company that specializes in IT solutions for businesses. If a business has a problem, they simply call on the managed services provider (MSP) to fix it rather than trying to troubleshoot it themselves or calling a technical IT support specialist.

Since IT managed services are an ongoing partnership with your IT consulting firm, they can help you in numerous ways. Let’s look at some situations when you need managed services:

  • If your systems aren’t properly maintained: Your IT infrastructure and systems require regular maintenance to ensure they’re running efficiently and securely. If they aren’t properly maintained, they can become slow, prone to crashing, or vulnerable to hacks and malware. A managed service provider will maintain all your systems so that you don’t have to worry about them crashing or getting hacked.
  • When you have outdated technology: If you are still using legacy hardware and software, you may need to consider IT managed services. With the rapid pace of technological change, you need help keeping up so that your business can stay relevant and competitive.
  • When you have plans for future growth: The right IT partner will help you plan for future growth. They will ensure that your current systems can handle the additional pressure of an expanding team or client base.
  • When you want to save on costs: While managed services do come with a monthly fee, businesses often save money in the long run because their technology is performing optimally at all times. By regularly maintaining your systems and infrastructure, small issues are fixed before they escalate into bigger problems that cost more to fix.

When Do You Need Managed Services?

On the other hand, managed services are usually provided by a third-party company that specializes in IT solutions for businesses. If a business has a problem, they simply call on the managed services provider (MSP) to fix it rather than trying to troubleshoot it themselves or calling a technical IT support specialist.

Since IT managed services are an ongoing partnership with your IT consulting firm, they can help you in numerous ways. Let’s look at some situations when you need managed services:

  • If your systems aren’t properly maintained: Your IT infrastructure and systems require regular maintenance to ensure they’re running efficiently and securely. If they aren’t properly maintained, they can become slow, prone to crashing, or vulnerable to hacks and malware. A managed service provider will maintain all your systems so that you don’t have to worry about them crashing or getting hacked.
  • When you have outdated technology: If you are still using legacy hardware and software, you may need to consider IT managed services. With the rapid pace of technological change, you need help keeping up so that your business can stay relevant and competitive.
  • When you have plans for future growth: The right IT partner will help you plan for future growth. They will ensure that your current systems can handle the additional pressure of an expanding team or client base.
  • When you want to save on costs: While managed services do come with a monthly fee, businesses often save money in the long run because their technology is performing optimally at all times. By regularly maintaining your systems and infrastructure, small issues are fixed before they escalate into bigger problems that cost more to fix.

Want to hire an expert team to provide technical support or ongoing managed services? Reach out to our firm offering managed IT services in Corpus Christi to discuss your IT-related needs.