IT services

Major Signs Your Company Needs Help from An IT Service Provider

Introduction:

Dependency on technology is essential for business success today. Whether you are a large enterprise, a small business, or somewhere in between, you are using technology to deliver the services or products that keep your business profitable, efficient, and visible.

But what happens when the technology you rely on fails? Without optimized systems and up-to-date IT solutions, your business will struggle to meet the demands of your customers and stay ahead in the marketplace.

Managing your IT infrastructure with limited knowledge and experience can have serious repercussions. It will not only keep you from devoting the time and energy needed to focus on growing your business but could also cost you more money if the wrong solutions are implemented.

When you find yourself in this situation, you most certainly need help from a professional IT services company to ensure your business will operate at its full potential.

Below are some signs indicating you need a professional IT service provider immediately.

When you want to kick-start a digital transformation project, you need an IT services provider who specializes in this area. They will help you identify the necessary changes and create deployment plans that include user training, data migration, and other tasks needed for the successful implementation of digital solutions.

Signs Your Business Needs IT Services Company

IT Services Company - Layer One Networks

Your Systems are Outdated:

You may find yourself in a situation where your current systems are not meeting the demands of your business. Outdated software and hardware, legacy systems, and lack of integration can stress your team. This may result in slowing down operations and hampering employees’ productivity.

Professionally managed IT service providers support the business transition from legacy systems to modern IT solutions. From securing new solutions to implementing them and providing ongoing support, IT support companies have the skills to keep your systems up and running smoothly.

Your Cybersecurity Measures are Lagging:

If you were busy setting up multiple systems and installing hardware for your business, your cybersecurity had likely taken a backseat. Without a solid cybersecurity strategy to withstand modern cyber threats, your business can suffer from a breach, data loss, or any other security incidents causing your clients to lose faith in your business.

A cybersecurity plan offered by a professional data security services provider involves a selection of security tools that can detect, monitor, and prevent security issues. It also involves educating your staff on safe cyber practices, such as phishing and social engineering, to minimize the risk of a cyber attack and loss of sensitive information.

Your Business is Growing Too Fast:

IT Consulting Firm - Layer One Networks

If your business has considerably grown in the past few months, you may need to add more resources to keep up with the demand. Also, your existing network infrastructure and hardware may lack the speed and capacity to support the increased workload.

A growing business should have an IT infrastructure that is easily scalable and can be modified or upgraded quickly as needed. An imbalance between your workload and resources will often mean inefficiency, lack of productivity, and poor customer service.

To accommodate all of your IT needs during fast business growth, you will need the help of a professional IT support team with experience in designing and implementing an infrastructure that can grow along with your business.

Your IT Staff is Overwhelmed:

Even if you have your dedicated IT setup, your team may need more knowledge and skills to manage certain IT tasks. Or your strength may be inadequate to keep up with the demand of your business growth.

A growing business generally needs a big team of IT professionals with different specialties and experience to provide around-the-clock support. But this setup is homologously expensive and only a viable option for some businesses.

So what do you do if you cannot afford a full-time IT staff? The answer is to offload some of your IT management needs to an experienced IT service provider. Not only will this cost you less, but you can get the technical skills of an entire team to solve all your IT issues causing less stress on your team.

Your IT Issues are Causing Down-Time:

Using sophisticated technology for operations and support can benefit your business. However, it can result in costly downtime if you cannot troubleshoot or fix issues as soon as they arise. In most cases, this happens because you need more familiarity with the technology and thus need to either consult manuals or reach out to vendors for assistance.

The longer your business remains out of service, the more time you and your team will put in to compensate for the lost hours. And at times, it may also happen that your business will never be able to recover from the downtime.

By relying on an experienced IT service provider, you will get a team of professionals who can detect and fix IT issues quickly and with minimal disruption to your operations or customers. This way, you can stay competitive without incurring any major losses.

Your IT Strategies are Not Coherent:

Businesses generally use IT services to grow their business, but they need help understanding how it can be correctly implemented to reach their strategic goals efficiently. With the ever-growing technology and constant evolution of options, it is often difficult for a business owner to know the scope of options available to create a competitive edge.

To make the most of this growth, you need an IT consulting firm to educate you on the latest hardware and software options and how to use them for your benefit. They can also help you develop the right strategies to prevent delays and bottlenecks in the future and align IT solutions with your business objectives.

Your Business is Going Digital:

Digital transformation helps businesses redefine their operations, making them more efficient and cost-effective. However, if the transformation takes place without proper roll-out plans and strategies, it can cause chaos in your business operations and damage your staff morale.

When you want to kick-start a digital transformation project, you need an IT services provider who specializes in this area. They will help you identify the necessary changes and create deployment plans that include user training, data migration, and other tasks needed for the successful implementation of digital solutions.


Related Reads: What are fully managed services and why it is important.


Strengthen Your IT Infrastructure with a Professional IT Services Company:

IT-Support-Layer-One-Networks

When running a business, dealing with technical issues is the last thing you want. However, without the right IT solutions, you may be more involved in tackling IT issues rather than focusing on what matters most – driving the business forward.

Do not let your IT troubles slow down your business. Instead, get in touch with Layer One Networks, the leading IT support and services provider in Corpus Christi, TX. Our IT professionals specialize in solving companies’ technical problems with long-term cost-effective solutions. 

Contact us today to simplify your day-to-day operations and enable your business to stay competitive.

 

IT support services

Does Your Business Need 24/7 IT Support?

Introduction:

For a business to run smoothly and operate at its peak, IT tools such as computers and servers must run optimally. But what if something goes wrong with these tools, or your in-house IT staff is unavailable? It will likely result in an interruption to your operations, which can lead to customer dissatisfaction and financial loss. 

That’s why having access to 24/7 IT support could be vital for keeping your business running smoothly and avoiding such scenarios. Yet many business owners think that IT support is just for the big guys and that their business doesn’t need it. Nothing could be further from the truth. Whether a small business or a large enterprise, managed IT services can help your business run smarter with minimal downtime and better security. 

With 24/7 IT support, you can be sure your business has a reliable and dedicated IT, staff, on call whenever there is an issue, be it during the day, at night, or on weekends. Let’s look at how professionals like Layer One Networks can help you make the most of your IT investments.

Benefits of Using 24/7 IT Support

Using managed IT support services from Layer One Networks is like having a 24/7 assistant in your corner, ensuring that all systems are up and running.

Here are a few of the benefits:

Faster Response Time

Every minor operation in your business can be impaired if something goes wrong with your IT setup. That’s why for businesses, it’s important to get a faster response time when their IT infrastructure breaks down. With managed IT services, you’ll have dedicated professionals monitoring your systems at all times and ready to respond quickly when something goes wrong.

High-End Services

One of the biggest advantages of partnering with an IT support provider like Layer One Networks is getting access to the most advanced and up-to-date technologies with experienced IT experts who provide specialized IT advice and solutions. In addition, all our team members are well-trained and hold certifications and experience specific to the industry.

Working with us will save you time and money on recruiting, training, managing, and maintaining your IT staff. The tech can be easily integrated into your existing IT infrastructure without disturbing your normal work operations.

Predictable Costs

To maintain a company’s IT system and tools, you can either build an in-house IT staff or outsource it. The former requires more money and is less cost-effective. On the other hand, when you partner with an IT support provider like Layer One Networks, you can be sure of predictable costs and a fixed monthly fee for services, so whether it’s a hardware issue, repair, and maintenance, all these expenses are taken care of in the fixed fee that you’ll pay.

How Do You Know If You Need 24/7 IT Support?

IT Support Services - Layer One Networks

Although having a 24/7 IT support system is beneficial for all businesses, not every business requires such a service. Therefore it is important to assess your business needs and decide if you need 24/7 IT support.

Below are a few scenarios where having 24/7 IT support would be a good idea for your business:

Your Customers Require 24/7 Support:

If you are in a business that supplies services or products that customers may access out of hours (for instance, a service that operates online or an app-based platform), it is important to provide support during all hours.

Out-of-hours can mean something other than having a 24/7 IT service desk. For example, if your customers are in the same time zone as your business, you could extend IT support hours to late night/early morning.

It could also be beneficial to implement a self-service solution where end-users can access the IT system on their own and get IT-related help without having to speak with the IT support team.

Your Employees Work Remotely

If your organization has employees who work remotely or are spread across different time zones, having 24/7 IT support can help keep their operations running smoothly. Employees who travel often require access to the IT system even outside office hours; hence providing them with round-the-clock support can be a great way to ensure that operations run without any hiccups.

You Operate in a Time-Sensitive Industry

For some businesses, time is of the essence. For example, a minute-long system outage in finance and healthcare can cost them hundreds of dollars or ruin lives. Professional IT support could prevent such outages even before they occur.

24/7 IT Support vs. Self-service

Having identified a need for out-of-hours support, you must decide whether to go for 24/7 IT support or provide a self-service portal. To understand this better, you need to speak to your in-house IT team and understand what issues arise out of hours and what resources are required to tackle them.

If the majority of tickets raised can be solved using a self-service portal, then opting for such an option might be more cost-effective. However, if the tickets are more complex and require IT expert assistance, then a 24/7 IT desk is needed. Although this option is expensive, you will need to weigh the cost of downtime against the cost of support and make an informed decision.

However, when you outsource your service desk, you have an option where your team can handle the tickets during office hours and outsource them to a third-party service provider for out-of-hours support.

This option is much more cost-effective than having a full-time IT team and allows you to choose between self-service or 24/7 support, depending on the type of service request.

Why Partnering With a Professional is Worth the Investment

Many businesses think that using managed IT support services increases their costs, but the truth is that it can help them save money. Professional IT support services eliminate the need for hiring an in-house team which can prove to be costly and time-consuming.

Moreover, when you partner with a professional like Layer One Networks, you will get access to their resources and complete visibility into your entire IT infrastructure. Plus, you can be sure of an experienced team who can provide quick and effective solutions anytime.

From ensuring that your systems are running smoothly to providing proactive maintenance and management, the specialized managed IT services from Layer One Networks will help businesses achieve their desired goals quickly and with minimal effort. So if you want to ensure that your business runs without any glitches, particularly during out-of-hours, then having 24/7 IT support is undoubtedly worth the investment.

Managed IT Services

Save Money by Outsourcing 3 Major Business Services to Managed IT

Introduction:

Whether you’re running a thriving business or a small startup, you always get bogged down by various tasks that are not your core competency. And with technical stuff popping up daily, you may find yourself involved more with devices and software than with your customers.

But not to worry; to help you streamline your processes and get your business back on track, we have compiled a list of 3 business services you can outsource to Layer One Networks, the best managed IT services providers around.

Data Back-up in the Cloud and Locally:

Data Back-up in the Cloud and Locally

Your day-to-day business function relies on the smooth data flow to and from your devices. But what happens when that smooth data stops circulating? You run into BIG trouble!

Losing data means you cannot get work done effectively, have to start from scratch or even lose out on important clientele. Downtime for even a couple of hours can not only cost you dearly in today’s fast-paced business world, but it also showcases your company in a negative light.

If your business depends more on local servers for data storage, you might consider backing up your data in the cloud. Generally, businesses that invest in both are more prepared and protected against data loss. How – local backup keeps you more agile in case of accidental data deletion. Although slow, the cloud backup is more secure and offsite protects your data from physical damage.

But why is outsourcing this critical service to managed IT services like ours the best idea?

For starters, we will be able to suggest the best possible data backup solutions for your business. And in case of any data loss, our disaster recovery services will have you back up and running in no time!

Broadly when you outsource your backup management to a professional that knows how to do it best, you are cutting the risk of data loss to a bare minimum. Although outsourcing may cost you some money upfront, it is a small price to pay when you compare it with the cost of losing important data.

IT Security that Provides you Round the Clock Protection from Online Threats:

Managed IT Services in Corpus Christi - Layer One Networks

The internet is a blessing and a curse. It has given us the platform to reach out to new customers and help our businesses grow. But it’s also susceptible to various online threats like malware, viruses, phishing attacks, etc., which can infect our systems and leak important company data.

It generally takes six months on average for a company to detect a data breach. Now imagine for six months, your customer’s data was with some outsider without you knowing it. SCARY right?

Not just that, data breaches can cost you money in two ways. Firstly, if your breach results in your customers losing faith in your company, you are bound to see a drop in sales and customers. Secondly, you may also attract hefty fines from not-so-friendly government agencies. Penalties usually depend on the nature and size of the data that was compromised, so you cannot predict how big of a hit you will have to take.

Partnering with Layer One Networks, a reliable IT consulting firm well versed in the latest IT security threats and solutions, can help you get around these problems.

Our team of IT experts will install the best possible security solutions for your business and keep track of any online activity on your systems 24/7. So in the event of a security breach, the damage is mitigated before it gets too out of hand.

Outsourcing IT security to managed IT services in Corpus Christi will also help you stay updated with the latest security trends and solutions without breaking your bank!

IT Support That Saves You Time and Money:

IT Support - Layer One Networks

You are in serious trouble if your business lacks any IT support, be it in-house or managed IT services.

Although small to medium size businesses see technology as a big priority, they usually lack the budget and expertise to invest in an in-house IT team. So what do they do? They try to manage everything independently or hire some random “computer guy” from the neighborhood to help them with their IT problems.

Managing your business’s IT needs on your own or hiring someone with no expertise in the field can cost you time and money, which you cannot afford to lose.

So what is the best way forward? The answer is simple – OUTSOURCE your IT support needs a reliable and reputable IT consulting firm like Layer One Networks.

Our team of IT experts will not only help you with your day-to-day IT problems but will also proactively work towards improving your overall IT infrastructure, which includes a bit of everything such as:

  • Data backups
  • Disaster Recovery
  • IT security
  • Networking
  • Cloud computing
  • Help Desk support
  • IT Consultation
  • Systems Integration
  • and much more!

Outsourcing your business services to a professional IT consulting firm is a win-win for both parties. While you save money by not hiring a team that you won’t need full-time, we get to serve more happy customers and grow our business.

So why not reach out to Layer One Networks today to see if we can be of any assistance to you and your business?

Even if nothing else works, you will at least get a free IT consultation from us!

Cloud Services

The Difference Between Cloud Security and Network Security

Security is a top priority for every business. Now that technology has grown more advanced, security measures have also become more sophisticated and intricate. Many organizations are embracing the benefits of newer technologies while they struggle with ways to protect their data and infrastructure. 

Since most of our operations are over the internet, we have become vulnerable to malicious attacks and data breaches. This can cause businesses to lose important customer information and harm their businesses’ reputations and bottom line.

Cloud security and network security are both very important to ensure the safety of your business, but they serve different purposes. In this blog, we’ll look at the major differences between both and when you’ll need data security services to protect you.

What is Cloud Security?

Cloud Security - Layer One Networks

When multiple users access the cloud computing server, the data becomes vulnerable to attack.

Cloud security is the term for online information protection. It refers to protecting data, applications, and infrastructure in cloud computing environments. Cloud security is particularly important because it deals with sensitive data that could be compromised if not protected properly.

Cloud security protects a cloud computing environment from internal and external threats. It includes protecting data, applications, and other resources hosted by the cloud provider. Cloud security is implemented through various strategies, including authentication, access control, encryption, patch management, and data loss prevention.

Cloud security works by keeping your data safe while it’s in transit or at rest on a remote server. Cloud encryption protects your data while it’s being transmitted over the internet, and encrypts your data so that only authorized users can access it. 

What is Network Security?

Network Security - Layer One Networks

Data travels through networks to reach its destination, so there needs to be a way to keep it safe while it’s being transmitted.

Network security relates to the protection of a network from external threats. It is a common term used to describe the security measures taken over a network, such as a local area network (LAN) or wide area network (WAN).

Network security focuses on protecting the computers themselves from unauthorized access by hackers who may try to break into them remotely through the internet or other networks such as Wi-Fi or Bluetooth. It also aims to prevent intruders from accessing sensitive information such as credit card numbers or social security numbers.

Network security is implemented through firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), virtual private networks (VPNs), antivirus software, and other tools.

Cloud Security vs. Network Security: How Different are They?

Cloud Security & Network Security - Layer One Networks

Type of Protection

Cloud security and network security are different concepts often used interchangeably, but they mean different things. Cloud security means the security measures taken within a cloud environment. Network security refers to the measures taken on a network, regardless of whether it’s in a cloud or not. So while cloud security is a wide term, network security is a part of it.

Level of Protection

Cloud security is a system that protects data that is stored in the cloud, including email, documents, photos, and other files. This type of security involves encrypting data before it leaves your computer or device and then decrypting it after it reaches its destination.

Network security is protecting data on a network using firewalls and antivirus software. This type of security aims to prevent hackers from accessing your computers or networks.

Method of Protection

Cloud security is a set of tools and practices used to protect data in the cloud. It includes encryption, segmentation, and other methods of keeping your data safe as you move it around. Network security protects your network from outside threats with firewalls, antivirus software, and other tools that prevent unauthorized access to your internal network.

Enforcing Maximum Security for Your IT Infrastructure 

In the past decade, the cloud has been a major disruptor for the IT industry. With the emergence of cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), many businesses have adopted this new technology that offers many benefits over traditional on-premise solutions. Cloud computing is becoming increasingly popular among organizations to reduce costs and improve efficiency and agility while increasing their ability to react quickly to business opportunities and challenges.

However, an organization’s security posture must be strong to protect their data and applications from internal and external threats to their networks — and you’ll also need strong disaster recovery measures in place. This is especially true when moving data into the cloud, where it can be accessed by external users or hosted on a third-party server with no direct control by an organization’s IT department. 

This is when you’ll need the help of IT support or IT consultant service to exercise maximum security to protect your data at all costs.

Want to hire an expert IT consulting firm to help enforce data security? Then reach out to our team in Corpus Christi, providing data security service. We offer various levels of protection and security measures to keep your entire IT infrastructure safe. Our IT support specialists can help you develop a solid plan to secure your IT operations.

IT Consulting, Managed IT Services

Technical Support vs Managed Services: Which One is Best for Your Business?

You may not give it much thought, but the IT providers you choose to support your business can significantly affect your bottom line. You’re losing money if you’re experiencing downtime due to poor support. Even worse, if you’re being overcharged for services you don’t need, that’s money that could be put to better use elsewhere in your business.

So how do you know which type of IT services provider is right for your business? Let’s examine the differences between technical support and IT-managed services.

What is Technical Support?

Technical Support

Technical support is a service that provides help with technology-related problems or questions. This may include troubleshooting issues, providing information, or fixing hardware issues like replacing broken parts on computers or other devices.

Technical support is a reactive model and can fix problems after they’ve already caused damage to your company. Technical support is like the traditional firefighter role for computers. When something goes wrong with your system, you call tech support and they run in to put out the flames.

It is offered to help businesses on a case-by-case basis. For example, if a computer or device malfunctions or stops working, technical support will be provided to help fix the problem. If a virus infects an entire system or individual machine, technical IT support will be offered so that the infected computer can be cleaned up and restored to its original state.

What is Managed Support?

Managed Support

Managed services refer to a service delivery model in which the service provider takes on full responsibility for monitoring and maintaining the customer’s infrastructure. This includes applying patches, updating software, installing new versions, and more. In most cases, this also provides access to a help desk that handles simple requests and escalates issues to more complex levels as required.

Managed services is a method of outsourcing day-to-day IT management as a strategic method for improving operations and cutting expenses. Through an IT consulting service, businesses can access resources they wouldn’t normally have access to due to budgetary or skill limitations. The company’s employees will be able to focus their attention on running the business while their provider takes care of the IT needs.

Technical Support vs Managed Services: Which One to Choose?

Technical support and managed services are two of the most common types of IT support, but they’re very different. Choosing one over the other can have a major impact on your company’s future success.

Technical support is a reactive service that responds to issues as they arise. IT managed services, on the other hand, are proactive. It anticipates possible problems and takes measures to prevent them from arising.

But which is the best for your business? Let’s find out.

When Do You Need Technical Support?

Technical Support

Technical support is a more generic way of describing IT services. The term can be applied to almost any aspect of IT services – from software installation and application maintenance to general troubleshooting and ongoing system management (including installing patches, updates, etc.). It can also involve other elements such as providing strategic guidance for decision-making or helping train employees on how to use new tools.

  • When you need regular support: Your business needs regular technical support to keep your IT infrastructure running smoothly.
  • When you require a highly experienced team to solve issues quickly: There are times when you encounter a particularly hard IT issue for which you need experts to handle. This is when a technical IT support team can step in and solve it for you with minimal downtime.
  • When you handle tech that requires specific expertise, several technologies are pretty narrow and something that many IT technicians may not be exposed to. In such times, having access to a tech support team that’s expert in your tech is useful.

When Do You Need Managed Services?

On the other hand, managed services are usually provided by a third-party company that specializes in IT solutions for businesses. If a business has a problem, they simply call on the managed services provider (MSP) to fix it rather than trying to troubleshoot it themselves or calling a technical IT support specialist.

Since IT managed services are an ongoing partnership with your IT consulting firm, they can help you in numerous ways. Let’s look at some situations when you need managed services:

  • If your systems aren’t properly maintained: Your IT infrastructure and systems require regular maintenance to ensure they’re running efficiently and securely. If they aren’t properly maintained, they can become slow, prone to crashing, or vulnerable to hacks and malware. A managed service provider will maintain all your systems so that you don’t have to worry about them crashing or getting hacked.
  • When you have outdated technology: If you are still using legacy hardware and software, you may need to consider IT managed services. With the rapid pace of technological change, you need help keeping up so that your business can stay relevant and competitive.
  • When you have plans for future growth: The right IT partner will help you plan for future growth. They will ensure that your current systems can handle the additional pressure of an expanding team or client base.
  • When you want to save on costs: While managed services do come with a monthly fee, businesses often save money in the long run because their technology is performing optimally at all times. By regularly maintaining your systems and infrastructure, small issues are fixed before they escalate into bigger problems that cost more to fix.

When Do You Need Managed Services?

On the other hand, managed services are usually provided by a third-party company that specializes in IT solutions for businesses. If a business has a problem, they simply call on the managed services provider (MSP) to fix it rather than trying to troubleshoot it themselves or calling a technical IT support specialist.

Since IT managed services are an ongoing partnership with your IT consulting firm, they can help you in numerous ways. Let’s look at some situations when you need managed services:

  • If your systems aren’t properly maintained: Your IT infrastructure and systems require regular maintenance to ensure they’re running efficiently and securely. If they aren’t properly maintained, they can become slow, prone to crashing, or vulnerable to hacks and malware. A managed service provider will maintain all your systems so that you don’t have to worry about them crashing or getting hacked.
  • When you have outdated technology: If you are still using legacy hardware and software, you may need to consider IT managed services. With the rapid pace of technological change, you need help keeping up so that your business can stay relevant and competitive.
  • When you have plans for future growth: The right IT partner will help you plan for future growth. They will ensure that your current systems can handle the additional pressure of an expanding team or client base.
  • When you want to save on costs: While managed services do come with a monthly fee, businesses often save money in the long run because their technology is performing optimally at all times. By regularly maintaining your systems and infrastructure, small issues are fixed before they escalate into bigger problems that cost more to fix.

Want to hire an expert team to provide technical support or ongoing managed services? Reach out to our firm offering managed IT services in Corpus Christi to discuss your IT-related needs.

IT support services

Proactive Vs. Reactive IT Support: Which One is Better?

Who do you think provides a better service?

Proactive support or reactive IT support?

Proactive support goes the extra mile and provides amazing services for prospecting clients. Reactive support performs only necessary tasks to keep your old clients happy.

Does one scenario work better than another?

In this article, we’ll discuss the differences and similarities between proactive vs reactive IT support, so you can figure out which option suits you best.

What is Proactive IT Support?

IT Support

Proactive support refers to the strategy of preventing problems before they occur. The key to this is to identify and fix potential issues and vulnerabilities in advance of causing outages.

Proactive IT support will often involve the use of a monitoring solution. A monitoring solution allows you to monitor all aspects of your network, including servers and workstations and external factors such as the Internet connection. 

By doing this, you can spot any potential issues that may arise, allowing you to stop them from escalating into full-blown problems. IT consulting firms also guide how to avoid situations where these problems may arise or implement fixes for security vulnerabilities before hackers exploit them.

What is Reactive IT Support?

IT Support Services in Corpus Christi

Rather than taking steps to prevent problems from taking place, reactive support refers to the strategy of responding to problems once they occur. 

Many businesses will only call an IT support specialist when something has gone wrong and needs fixing. 

In the traditional sense, reactive IT support is the model of help desk support. A customer runs into a problem, and to fix it, they submit a ticket to the IT department. The IT department then looks over the ticket and determines what action to take, if any. Technicians then address Tickets by phone or on-site visits, depending on what kind of access is required for resolution.

This approach can involve a lot more downtime and frustration for employees, who will have to wait until a technician is available rather than receiving help at the first sign of a problem.

Proactive vs Reactive IT Support Services: Which Do You Need?

IT Support Specialist - Layer One Networks

Proactive IT support is a more modern approach to fixing problems before they occur. Reactive IT support refers to a traditional approach that relies on fixing problems as they occur. While both are IT support services, there’s a lot of difference it can make to an organization.

Duration of Support

When comparing proactive vs reactive IT support, it’s also important to think about how much time you want to spend managing your computer systems. Proactive service providers will spend more time than reactive IT services helping you manage your network than reactive ones. While this might sound like a hassle in the short term, it will save you time and money in the long run by preventing more serious problems from occurring.

Structure of Support

Proactive support continually monitors your organization’s network to prevent problems before they occur. The provider makes sure you have the right technology in place, applies updates and patches, and keeps a close eye on your network, servers and devices.

Cost

You might be surprised to learn that proactive support is less expensive than reactive support over time, despite the higher up-front cost of implementing proactive strategies. This is because a proactive approach helps you avoid all the small issues that add up over time and cause expensive damage down the road.

If continuous operation is your priority

Then proactive IT support is what you need.

Proactive IT support is the best way to avoid IT issues and prevent downtime. By taking the time to research products, perform network monitoring, and provide ongoing maintenance, you can minimize downtime. You can also reduce your need for reactive support, saving you money in the long run.

If affordable IT support is your priority

Then reactive IT support is the best option.

Reactive support means the IT team waits for users to report problems and then fixes them, usually as quickly as possible. This type of support is typically more affordable than proactive support; however, it does not address issues until after they have occurred, potentially causing downtime and loss of productivity.

Wrapping Up

There are many options when it comes to IT outsourcing services, each one offering something different. It’s only after you start using these services that you understand the features that matter when choosing between these firms and what exactly you should be looking for in a decent, affordable and reliable IT support provider.

If you’re looking for a reliable IT support specialist to work on proactive or reactive IT support, reach out to us. We have expert technicians who can offer assistance to support your IT infrastructure and ensure its smooth operations. Book a consultation call to see how we can help you.