Why is it Important to Have Regular IT Maintenance

Written by Layer One Networks Published April 1, 2023May 25, 2023

Introduction:

In today’s fast-paced business world, it’s hard to imagine operating without computers and other IT devices. These devices play a critical role in day-to-day operations, from processing data to creating presentations, accessing the internet, and more.

However, over time, they can become bogged down by accumulated dust, debris, viruses, and malware, leading to slower performance and a shorter lifespan. Outsourcing your IT maintenance to a third party is essential to ensure your devices run smoothly and efficiently.

In this blog post, we’ll explore why proper IT maintenance is so crucial for businesses, but first, let’s dive into what IT maintenance entails.

What is IT Maintenance?

IT maintenance has evolved significantly from its traditional role of merely keeping the physical IT systems functioning. While it’s still crucial to ensure that hardware is in top condition and suitable for its purpose, IT has become increasingly focused on managing software, protecting against data loss, running security scans, and optimizing computer systems to maximize productivity.

With self-monitoring capabilities, modern IT equipment allows for predictive maintenance, ensuring problems are nipped in the bud. But IT maintenance isn’t just about fixing issues when they arise. It’s about taking a proactive approach to ensure that your systems operate at their best to support your business. IT support services can help you achieve this by taking a strategic approach to IT maintenance.

Why Do You Need IT Maintenance Service, and Why Can’t you Manage with an In-house team?

As your business grows and expands, so does your IT network. The increasing number of devices, applications, and cloud services can make managing your IT maintenance in-house overwhelming and daunting.

Moreover, with the constant software updates, security threats, and compatibility issues, the in-house IT team may need help to keep up with their ever-increasing responsibilities. These problems could overwhelm IT maintenance, potentially risking your business.

Outsourcing your IT maintenance to a reliable managed IT services provider, such as Layer One Networks in Corpus Christi, can free up your in-house IT team and provide you with the peace of mind that your IT network is safe.

With a dedicated IT support company handling your hardware and software maintenance needs, you can rest assured that your IT systems will operate efficiently and any issues will be resolved promptly. Then you can focus on your core business operations and achieve your growth objectives without any IT-related worries.

Types of IT Maintenance?

IT maintenance services typically offer three types of maintenance to ensure that your systems are running at their best: preventive, corrective, and proactive maintenance.

Preventive Maintenance:

It is the first line of defense in keeping your IT systems running smoothly. Regular IT maintenance involves regular checks, updates, and security patches to identify and resolve potential problems before they cause any damage. It also involves ensuring your staff is trained to follow best practices and avoid common mistakes that can lead to IT problems.

Corrective Maintenance:

Even with the most effective preventive IT maintenance plan, errors can still occur. Whether it’s a human mistake, an accident, or a device failure, corrective IT maintenance is crucial to solving such problems quickly and efficiently.

Sometimes, the solution may be as simple as restoring data from a backup, part of our Outsourced IT services. However, often it requires systematic troubleshooting to diagnose the problem and deploy an appropriate solution.

Proactive Maintenance:

Finally, there’s proactive maintenance, which involves taking a more strategic approach to IT management. A strategic approach includes upgrading and replacing hardware and software systems when necessary to keep your IT infrastructure up-to-date and functioning optimally. Proactive maintenance requires a deep understanding of your business needs and goals and a commitment to staying ahead of the curve regarding emerging technologies and trends.

Looking for experienced managed IT services to help with your IT maintenance needs?

Get in touch with Layer One Networks today!

Key Benefits of Outsourcing IT Maintenance Services

One of the essential aspects of IT management is regularly maintaining your hardware and software systems. By working with an experienced IT specialist, you can enjoy a range of benefits that can help ensure your systems are operating at their best.

Detect and Eliminate Issues Early

With regular maintenance checks, IT specialists can identify potential issues and threats to your IT systems, including servers, networks, and computers. Data security services can prevent data breaches and expensive faults by detecting these problems early.

Stay Ahead of New Malware Variations

Malware and viruses are a constant threat to any business. IT maintenance services can prevent these threats from entering your network by protecting your systems with the latest security software and patching potential vulnerabilities.

Save Time and Increase Efficiency

Slow loading times and other performance issues can be frustrating and costly for businesses. By addressing the causes of these issues, such as outdated software and malware, IT maintenance services can improve the processing time of your systems and boost overall performance.

Minimize the Risk of a Data Breach

Outdated software and vulnerable programs can expose your network to threats and hinder the functionality of your systems. IT maintenance services update software packages and patch vulnerabilities, minimizing the risk of data breaches due to outdated software.

Backup Your Data with Cloud Services

Data loss is a significant concern for businesses of all sizes. Regular computer maintenance can help prevent data loss caused by malware, viruses, system reboots, and other issues. Additionally, an IT support service provider can offer cloud services to back up your data and ensure that it is safe and accessible at all times.

Documentation and Reporting:

A professional IT maintenance service company can document issues and the steps taken to address them. This documentation can help you keep track of maintenance processes and make informed decisions about future IT management strategies.

Grow Your Business While We Take Care of IT Maintenance

IT maintenance is crucial for every business, regardless of size and industry. It ensures your IT systems run smoothly, efficiently, and securely. With Layer One Networks, you can have peace of mind knowing that your IT infrastructure is well-maintained by our team of experienced professionals.

We offer a comprehensive IT maintenance plan tailored to your unique needs and goals, with outstanding customer support to assist you every step of the way. Don’t wait any longer; schedule your IT maintenance with us now and focus on growing your business while we take care of your IT needs.

data security services

Tips for Protecting Your Email from Cyber Threats

Written by Layer One Networks Published March 18, 2023April 6, 2023

Cyber threats have become more prevalent and sophisticated as our lives become more connected to the digital world. Hackers and cybercriminals are constantly finding new ways to access our sensitive information, and one of their primary targets is email.

Email security is critical, particularly in a business setting, as most cyber-attacks are done through phishing and scam emails. Without adequate protection, your email account can become a gateway for cyber predators to steal your identity, financial data, and other valuable information.

While outsourcing email security to a cyber security services provider is a great option, there are also steps you can take to protect yourself. In this blog post, we will discuss some tips for safeguarding your email from cyber threats.

Secure your email from cyber threats today with Layer One Networks!

Our advanced data security services and solutions are designed to protect your data and keep your emails secure.

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5 Smart and Effective Email Security Tips

Know Your Cyber Threats

Cybercriminals are continually developing new ways to steal sensitive information, like passwords and credit card numbers. One of the most dangerous attack types is the Business Email Compromise (BEC), which has cost businesses millions of dollars.

To safeguard your email, you must understand the various cyber threats you may encounter.

Viruses can infect your computer through email attachments or links.
Malware can secretly install itself on your computer and spy on your activity.
Phishing involves fake emails that trick you into giving away your personal information.
Ransomware can lock up your files and demand payment to release them.

By understanding these threats, you can take steps to prevent them, such as:

Use anti-virus software to catch viruses and malware.
Be wary of suspicious emails, and never click on links or attachments from unknown senders.
Keep your software up to date to prevent vulnerabilities that hackers can exploit.

At Layer One Networks, we provide comprehensive IT services to safeguard your data and email and educate you and your team on potential cyber threats and how to prevent them. With our expertise and guidance, you can keep your email safe and secure from cyber threats.

Creating Strong Passwords to Secure Your Email

Creating strong passwords is one of the most effective ways to safeguard your email account against cyber threats. A strong and complex password makes it harder for cybercriminals to guess or crack it. Conversely, using a weak password is like giving hackers the keys to your personal and professional information.

To create a strong password:

Avoid using passwords such as “123456” or personal information such as your name or birthdate. Instead, combine upper and lowercase letters, numbers, and special characters.
Enable two-factor authentication for an additional layer of protection.
Avoid reusing the same password for multiple accounts, as this can increase the risk of a cyber attack.
Consider using a password management system to keep track of your passwords securely.

Safeguard Your Sent Emails with TLS Encryption

Email may seem simple and direct, but did you know it travels through several servers before reaching its recipient? As it passes through these third-party servers, your email is vulnerable to tampering and snooping. That’s why it’s crucial to protect your sent emails.

One of the best ways to secure your sent emails is by using Transport Layer Security (TLS) encryption. TLS adds a layer of protection to your email, making it more difficult for hackers to access and read the message’s contents. In addition, TLS encrypts the email as it travels from server to server, ensuring it stays secure throughout its journey.

If your email provider doesn’t support TLS, you can still protect sensitive data by zipping the contents of your email and password-protecting the file. Doing this adds a layer of protection to your email and ensures that your sensitive information stays secure.

Protect Your Email Address with Apple’s Hide My Email Feature

Online security is paramount in today’s world. One of the best ways to safeguard your personal information is to limit the number of websites and services with access to it. Apple’s new Hide, My Email feature, introduced in iOS 15, is an excellent tool for achieving this. By generating random email addresses that can be used instead of your actual email, this feature can help keep your personal information safe from malicious entities.

If you own an iPhone, you can access Hide My Email by going to Settings > iCloud > Hide My Email. However, If you don’t have an iPhone, using different aliases would be the most practical way to replicate this functionality. Many popular email services like Gmail, Yahoo, Outlook, and other secure email providers offer aliases. Check your provider’s account settings to see if it offers the feature.

Get Professional Help for Email Security

Keeping all your employees’ email accounts safe and secure can be challenging as a business owner. Instead of handling email security in-house, it’s better to outsource the task to a professional IT company specializing in cybersecurity.

Layer One Networks, a reliable Cyber security services provider in Corpus Christi, understands the importance of reliable and secure email communication for businesses. Our highly skilled and experienced IT support team can help turn your business technology into a valuable asset by providing top-notch email security services.

We can help you protect sensitive information from cyber-attacks, prevent data breaches, and ensure that your email accounts are always up-to-date with the latest security patches.

In addition to email security, we offer a wide range of IT services that can benefit your business. We can help you manage your network infrastructure, maintain your servers, and provide ongoing IT support at predictable costs, making it easier for you to budget.

So stay safe online by following our email security advice, and learn why your business must have 24/7 IT support.

IT services

Major Signs Your Company Needs Help from An IT Service Provider

Written by Layer One Networks Published December 24, 2022January 9, 2023

Introduction:

Dependency on technology is essential for business success today. Whether you are a large enterprise, a small business, or somewhere in between, you are using technology to deliver the services or products that keep your business profitable, efficient, and visible.

But what happens when the technology you rely on fails? Without optimized systems and up-to-date IT solutions, your business will struggle to meet the demands of your customers and stay ahead in the marketplace.

Managing your IT infrastructure with limited knowledge and experience can have serious repercussions. It will not only keep you from devoting the time and energy needed to focus on growing your business but could also cost you more money if the wrong solutions are implemented.

When you find yourself in this situation, you most certainly need help from a professional IT services company to ensure your business will operate at its full potential.

Below are some signs indicating you need a professional IT service provider immediately.

When you want to kick-start a digital transformation project, you need an IT services provider who specializes in this area. They will help you identify the necessary changes and create deployment plans that include user training, data migration, and other tasks needed for the successful implementation of digital solutions.

Signs Your Business Needs IT Services Company

Your Systems are Outdated:

You may find yourself in a situation where your current systems are not meeting the demands of your business. Outdated software and hardware, legacy systems, and lack of integration can stress your team. This may result in slowing down operations and hampering employees’ productivity.

Professionally managed IT service providers support the business transition from legacy systems to modern IT solutions. From securing new solutions to implementing them and providing ongoing support, IT support companies have the skills to keep your systems up and running smoothly.

Your Cybersecurity Measures are Lagging:

If you were busy setting up multiple systems and installing hardware for your business, your cybersecurity had likely taken a backseat. Without a solid cybersecurity strategy to withstand modern cyber threats, your business can suffer from a breach, data loss, or any other security incidents causing your clients to lose faith in your business.

A cybersecurity plan offered by a professional data security services provider involves a selection of security tools that can detect, monitor, and prevent security issues. It also involves educating your staff on safe cyber practices, such as phishing and social engineering, to minimize the risk of a cyber attack and loss of sensitive information.

Your Business is Growing Too Fast:

If your business has considerably grown in the past few months, you may need to add more resources to keep up with the demand. Also, your existing network infrastructure and hardware may lack the speed and capacity to support the increased workload.

A growing business should have an IT infrastructure that is easily scalable and can be modified or upgraded quickly as needed. An imbalance between your workload and resources will often mean inefficiency, lack of productivity, and poor customer service.

To accommodate all of your IT needs during fast business growth, you will need the help of a professional IT support team with experience in designing and implementing an infrastructure that can grow along with your business.

Your IT Staff is Overwhelmed:

Even if you have your dedicated IT setup, your team may need more knowledge and skills to manage certain IT tasks. Or your strength may be inadequate to keep up with the demand of your business growth.

A growing business generally needs a big team of IT professionals with different specialties and experience to provide around-the-clock support. But this setup is homologously expensive and only a viable option for some businesses.

So what do you do if you cannot afford a full-time IT staff? The answer is to offload some of your IT management needs to an experienced IT service provider. Not only will this cost you less, but you can get the technical skills of an entire team to solve all your IT issues causing less stress on your team.

Your IT Issues are Causing Down-Time:

Using sophisticated technology for operations and support can benefit your business. However, it can result in costly downtime if you cannot troubleshoot or fix issues as soon as they arise. In most cases, this happens because you need more familiarity with the technology and thus need to either consult manuals or reach out to vendors for assistance.

The longer your business remains out of service, the more time you and your team will put in to compensate for the lost hours. And at times, it may also happen that your business will never be able to recover from the downtime.

By relying on an experienced IT service provider, you will get a team of professionals who can detect and fix IT issues quickly and with minimal disruption to your operations or customers. This way, you can stay competitive without incurring any major losses.

Your IT Strategies are Not Coherent:

Businesses generally use IT services to grow their business, but they need help understanding how it can be correctly implemented to reach their strategic goals efficiently. With the ever-growing technology and constant evolution of options, it is often difficult for a business owner to know the scope of options available to create a competitive edge.

To make the most of this growth, you need an IT consulting firm to educate you on the latest hardware and software options and how to use them for your benefit. They can also help you develop the right strategies to prevent delays and bottlenecks in the future and align IT solutions with your business objectives.

Your Business is Going Digital:

Digital transformation helps businesses redefine their operations, making them more efficient and cost-effective. However, if the transformation takes place without proper roll-out plans and strategies, it can cause chaos in your business operations and damage your staff morale.

Strengthen Your IT Infrastructure with a Professional IT Services Company:

When running a business, dealing with technical issues is the last thing you want. However, without the right IT solutions, you may be more involved in tackling IT issues rather than focusing on what matters most – driving the business forward.

Do not let your IT troubles slow down your business. Instead, get in touch with Layer One Networks, the leading IT support and services provider in Corpus Christi, TX. Our IT professionals specialize in solving companies’ technical problems with long-term cost-effective solutions.

IT support services

Does Your Business Need 24/7 IT Support?

Written by Layer One Networks Published November 28, 2022November 28, 2022

Introduction:

For a business to run smoothly and operate at its peak, IT tools such as computers and servers must run optimally. But what if something goes wrong with these tools, or your in-house IT staff is unavailable? It will likely result in an interruption to your operations, which can lead to customer dissatisfaction and financial loss.

That’s why having access to 24/7 IT support could be vital for keeping your business running smoothly and avoiding such scenarios. Yet many business owners think that IT support is just for the big guys and that their business doesn’t need it. Nothing could be further from the truth. Whether a small business or a large enterprise, managed IT services can help your business run smarter with minimal downtime and better security.

With 24/7 IT support, you can be sure your business has a reliable and dedicated IT, staff, on call whenever there is an issue, be it during the day, at night, or on weekends. Let’s look at how professionals like Layer One Networks can help you make the most of your IT investments.

Benefits of Using 24/7 IT Support

Using managed IT support services from Layer One Networks is like having a 24/7 assistant in your corner, ensuring that all systems are up and running.

Here are a few of the benefits:

Faster Response Time

Every minor operation in your business can be impaired if something goes wrong with your IT setup. That’s why for businesses, it’s important to get a faster response time when their IT infrastructure breaks down. With managed IT services, you’ll have dedicated professionals monitoring your systems at all times and ready to respond quickly when something goes wrong.

High-End Services

One of the biggest advantages of partnering with an IT support provider like Layer One Networks is getting access to the most advanced and up-to-date technologies with experienced IT experts who provide specialized IT advice and solutions. In addition, all our team members are well-trained and hold certifications and experience specific to the industry.

Working with us will save you time and money on recruiting, training, managing, and maintaining your IT staff. The tech can be easily integrated into your existing IT infrastructure without disturbing your normal work operations.

Predictable Costs

To maintain a company’s IT system and tools, you can either build an in-house IT staff or outsource it. The former requires more money and is less cost-effective. On the other hand, when you partner with an IT support provider like Layer One Networks, you can be sure of predictable costs and a fixed monthly fee for services, so whether it’s a hardware issue, repair, and maintenance, all these expenses are taken care of in the fixed fee that you’ll pay.

How Do You Know If You Need 24/7 IT Support?

Although having a 24/7 IT support system is beneficial for all businesses, not every business requires such a service. Therefore it is important to assess your business needs and decide if you need 24/7 IT support.

Below are a few scenarios where having 24/7 IT support would be a good idea for your business:

Your Customers Require 24/7 Support:

If you are in a business that supplies services or products that customers may access out of hours (for instance, a service that operates online or an app-based platform), it is important to provide support during all hours.

Out-of-hours can mean something other than having a 24/7 IT service desk. For example, if your customers are in the same time zone as your business, you could extend IT support hours to late night/early morning.

It could also be beneficial to implement a self-service solution where end-users can access the IT system on their own and get IT-related help without having to speak with the IT support team.

Your Employees Work Remotely

If your organization has employees who work remotely or are spread across different time zones, having 24/7 IT support can help keep their operations running smoothly. Employees who travel often require access to the IT system even outside office hours; hence providing them with round-the-clock support can be a great way to ensure that operations run without any hiccups.

You Operate in a Time-Sensitive Industry

For some businesses, time is of the essence. For example, a minute-long system outage in finance and healthcare can cost them hundreds of dollars or ruin lives. Professional IT support could prevent such outages even before they occur.

24/7 IT Support vs. Self-service

Having identified a need for out-of-hours support, you must decide whether to go for 24/7 IT support or provide a self-service portal. To understand this better, you need to speak to your in-house IT team and understand what issues arise out of hours and what resources are required to tackle them.

If the majority of tickets raised can be solved using a self-service portal, then opting for such an option might be more cost-effective. However, if the tickets are more complex and require IT expert assistance, then a 24/7 IT desk is needed. Although this option is expensive, you will need to weigh the cost of downtime against the cost of support and make an informed decision.

However, when you outsource your service desk, you have an option where your team can handle the tickets during office hours and outsource them to a third-party service provider for out-of-hours support.

This option is much more cost-effective than having a full-time IT team and allows you to choose between self-service or 24/7 support, depending on the type of service request.

Why Partnering With a Professional is Worth the Investment

Many businesses think that using managed IT support services increases their costs, but the truth is that it can help them save money. Professional IT support services eliminate the need for hiring an in-house team which can prove to be costly and time-consuming.

Moreover, when you partner with a professional like Layer One Networks, you will get access to their resources and complete visibility into your entire IT infrastructure. Plus, you can be sure of an experienced team who can provide quick and effective solutions anytime.

From ensuring that your systems are running smoothly to providing proactive maintenance and management, the specialized managed IT services from Layer One Networks will help businesses achieve their desired goals quickly and with minimal effort. So if you want to ensure that your business runs without any glitches, particularly during out-of-hours, then having 24/7 IT support is undoubtedly worth the investment.

Managed IT Services

Save Money by Outsourcing 3 Major Business Services to Managed IT

Written by Layer One Networks Published October 7, 2022October 7, 2022

Introduction:

Whether you’re running a thriving business or a small startup, you always get bogged down by various tasks that are not your core competency. And with technical stuff popping up daily, you may find yourself involved more with devices and software than with your customers.

But not to worry; to help you streamline your processes and get your business back on track, we have compiled a list of 3 business services you can outsource to Layer One Networks, the best managed IT services providers around.

Data Back-up in the Cloud and Locally:

Your day-to-day business function relies on the smooth data flow to and from your devices. But what happens when that smooth data stops circulating? You run into BIG trouble!

Losing data means you cannot get work done effectively, have to start from scratch or even lose out on important clientele. Downtime for even a couple of hours can not only cost you dearly in today’s fast-paced business world, but it also showcases your company in a negative light.

If your business depends more on local servers for data storage, you might consider backing up your data in the cloud. Generally, businesses that invest in both are more prepared and protected against data loss. How – local backup keeps you more agile in case of accidental data deletion. Although slow, the cloud backup is more secure and offsite protects your data from physical damage.

But why is outsourcing this critical service to managed IT services like ours the best idea?

For starters, we will be able to suggest the best possible data backup solutions for your business. And in case of any data loss, our disaster recovery services will have you back up and running in no time!

Broadly when you outsource your backup management to a professional that knows how to do it best, you are cutting the risk of data loss to a bare minimum. Although outsourcing may cost you some money upfront, it is a small price to pay when you compare it with the cost of losing important data.

IT Security that Provides you Round the Clock Protection from Online Threats:

The internet is a blessing and a curse. It has given us the platform to reach out to new customers and help our businesses grow. But it’s also susceptible to various online threats like malware, viruses, phishing attacks, etc., which can infect our systems and leak important company data.

It generally takes six months on average for a company to detect a data breach. Now imagine for six months, your customer’s data was with some outsider without you knowing it. SCARY right?

Not just that, data breaches can cost you money in two ways. Firstly, if your breach results in your customers losing faith in your company, you are bound to see a drop in sales and customers. Secondly, you may also attract hefty fines from not-so-friendly government agencies. Penalties usually depend on the nature and size of the data that was compromised, so you cannot predict how big of a hit you will have to take.

Partnering with Layer One Networks, a reliable IT consulting firm well versed in the latest IT security threats and solutions, can help you get around these problems.

Our team of IT experts will install the best possible security solutions for your business and keep track of any online activity on your systems 24/7. So in the event of a security breach, the damage is mitigated before it gets too out of hand.

Outsourcing IT security to managed IT services in Corpus Christi will also help you stay updated with the latest security trends and solutions without breaking your bank!

IT Support That Saves You Time and Money:

You are in serious trouble if your business lacks any IT support, be it in-house or managed IT services.

Although small to medium size businesses see technology as a big priority, they usually lack the budget and expertise to invest in an in-house IT team. So what do they do? They try to manage everything independently or hire some random “computer guy” from the neighborhood to help them with their IT problems.

Managing your business’s IT needs on your own or hiring someone with no expertise in the field can cost you time and money, which you cannot afford to lose.

So what is the best way forward? The answer is simple – OUTSOURCE your IT support needs a reliable and reputable IT consulting firm like Layer One Networks.

Our team of IT experts will not only help you with your day-to-day IT problems but will also proactively work towards improving your overall IT infrastructure, which includes a bit of everything such as:

Data backups
Disaster Recovery
IT security
Networking
Cloud computing
Help Desk support
IT Consultation
Systems Integration
and much more!

Outsourcing your business services to a professional IT consulting firm is a win-win for both parties. While you save money by not hiring a team that you won’t need full-time, we get to serve more happy customers and grow our business.

So why not reach out to Layer One Networks today to see if we can be of any assistance to you and your business?

Even if nothing else works, you will at least get a free IT consultation from us!

Cloud Services

The Difference Between Cloud Security and Network Security

Written by Layer One Networks Published June 23, 2022June 23, 2022

Security is a top priority for every business. Now that technology has grown more advanced, security measures have also become more sophisticated and intricate. Many organizations are embracing the benefits of newer technologies while they struggle with ways to protect their data and infrastructure.

Since most of our operations are over the internet, we have become vulnerable to malicious attacks and data breaches. This can cause businesses to lose important customer information and harm their businesses’ reputations and bottom line.

Cloud security and network security are both very important to ensure the safety of your business, but they serve different purposes. In this blog, we’ll look at the major differences between both and when you’ll need data security services to protect you.

What is Cloud Security?

When multiple users access the cloud computing server, the data becomes vulnerable to attack.

Cloud security is the term for online information protection. It refers to protecting data, applications, and infrastructure in cloud computing environments. Cloud security is particularly important because it deals with sensitive data that could be compromised if not protected properly.

Cloud security protects a cloud computing environment from internal and external threats. It includes protecting data, applications, and other resources hosted by the cloud provider. Cloud security is implemented through various strategies, including authentication, access control, encryption, patch management, and data loss prevention.

Cloud security works by keeping your data safe while it’s in transit or at rest on a remote server. Cloud encryption protects your data while it’s being transmitted over the internet, and encrypts your data so that only authorized users can access it.

What is Network Security?

Data travels through networks to reach its destination, so there needs to be a way to keep it safe while it’s being transmitted.

Network security relates to the protection of a network from external threats. It is a common term used to describe the security measures taken over a network, such as a local area network (LAN) or wide area network (WAN).

Network security focuses on protecting the computers themselves from unauthorized access by hackers who may try to break into them remotely through the internet or other networks such as Wi-Fi or Bluetooth. It also aims to prevent intruders from accessing sensitive information such as credit card numbers or social security numbers.

Network security is implemented through firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), virtual private networks (VPNs), antivirus software, and other tools.

Cloud Security vs. Network Security: How Different are They?

Type of Protection

Cloud security and network security are different concepts often used interchangeably, but they mean different things. Cloud security means the security measures taken within a cloud environment. Network security refers to the measures taken on a network, regardless of whether it’s in a cloud or not. So while cloud security is a wide term, network security is a part of it.

Level of Protection

Cloud security is a system that protects data that is stored in the cloud, including email, documents, photos, and other files. This type of security involves encrypting data before it leaves your computer or device and then decrypting it after it reaches its destination.

Network security is protecting data on a network using firewalls and antivirus software. This type of security aims to prevent hackers from accessing your computers or networks.

Method of Protection

Cloud security is a set of tools and practices used to protect data in the cloud. It includes encryption, segmentation, and other methods of keeping your data safe as you move it around. Network security protects your network from outside threats with firewalls, antivirus software, and other tools that prevent unauthorized access to your internal network.

Enforcing Maximum Security for Your IT Infrastructure

In the past decade, the cloud has been a major disruptor for the IT industry. With the emergence of cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), many businesses have adopted this new technology that offers many benefits over traditional on-premise solutions. Cloud computing is becoming increasingly popular among organizations to reduce costs and improve efficiency and agility while increasing their ability to react quickly to business opportunities and challenges.

However, an organization’s security posture must be strong to protect their data and applications from internal and external threats to their networks — and you’ll also need strong disaster recovery measures in place. This is especially true when moving data into the cloud, where it can be accessed by external users or hosted on a third-party server with no direct control by an organization’s IT department.

This is when you’ll need the help of IT support or IT consultant service to exercise maximum security to protect your data at all costs.

Want to hire an expert IT consulting firm to help enforce data security? Then reach out to our team in Corpus Christi, providing data security service. We offer various levels of protection and security measures to keep your entire IT infrastructure safe. Our IT support specialists can help you develop a solid plan to secure your IT operations.

IT Consulting, Managed IT Services

Technical Support vs Managed Services: Which One is Best for Your Business?

Written by Layer One Networks Published April 30, 2022April 30, 2022

You may not give it much thought, but the IT providers you choose to support your business can significantly affect your bottom line. You’re losing money if you’re experiencing downtime due to poor support. Even worse, if you’re being overcharged for services you don’t need, that’s money that could be put to better use elsewhere in your business.

So how do you know which type of IT services provider is right for your business? Let’s examine the differences between technical support and IT-managed services.

What is Technical Support?

Technical support is a service that provides help with technology-related problems or questions. This may include troubleshooting issues, providing information, or fixing hardware issues like replacing broken parts on computers or other devices.

Technical support is a reactive model and can fix problems after they’ve already caused damage to your company. Technical support is like the traditional firefighter role for computers. When something goes wrong with your system, you call tech support and they run in to put out the flames.

It is offered to help businesses on a case-by-case basis. For example, if a computer or device malfunctions or stops working, technical support will be provided to help fix the problem. If a virus infects an entire system or individual machine, technical IT support will be offered so that the infected computer can be cleaned up and restored to its original state.

What is Managed Support?

Managed services refer to a service delivery model in which the service provider takes on full responsibility for monitoring and maintaining the customer’s infrastructure. This includes applying patches, updating software, installing new versions, and more. In most cases, this also provides access to a help desk that handles simple requests and escalates issues to more complex levels as required.

Managed services is a method of outsourcing day-to-day IT management as a strategic method for improving operations and cutting expenses. Through an IT consulting service, businesses can access resources they wouldn’t normally have access to due to budgetary or skill limitations. The company’s employees will be able to focus their attention on running the business while their provider takes care of the IT needs.

Technical Support vs Managed Services: Which One to Choose?

Technical support and managed services are two of the most common types of IT support, but they’re very different. Choosing one over the other can have a major impact on your company’s future success.

Technical support is a reactive service that responds to issues as they arise. IT managed services, on the other hand, are proactive. It anticipates possible problems and takes measures to prevent them from arising.

But which is the best for your business? Let’s find out.

When Do You Need Technical Support?

Technical support is a more generic way of describing IT services. The term can be applied to almost any aspect of IT services – from software installation and application maintenance to general troubleshooting and ongoing system management (including installing patches, updates, etc.). It can also involve other elements such as providing strategic guidance for decision-making or helping train employees on how to use new tools.

When you need regular support: Your business needs regular technical support to keep your IT infrastructure running smoothly.
When you require a highly experienced team to solve issues quickly: There are times when you encounter a particularly hard IT issue for which you need experts to handle. This is when a technical IT support team can step in and solve it for you with minimal downtime.
When you handle tech that requires specific expertise, several technologies are pretty narrow and something that many IT technicians may not be exposed to. In such times, having access to a tech support team that’s expert in your tech is useful.

When Do You Need Managed Services?

On the other hand, managed services are usually provided by a third-party company that specializes in IT solutions for businesses. If a business has a problem, they simply call on the managed services provider (MSP) to fix it rather than trying to troubleshoot it themselves or calling a technical IT support specialist.

Since IT managed services are an ongoing partnership with your IT consulting firm, they can help you in numerous ways. Let’s look at some situations when you need managed services:

If your systems aren’t properly maintained: Your IT infrastructure and systems require regular maintenance to ensure they’re running efficiently and securely. If they aren’t properly maintained, they can become slow, prone to crashing, or vulnerable to hacks and malware. A managed service provider will maintain all your systems so that you don’t have to worry about them crashing or getting hacked.
When you have outdated technology: If you are still using legacy hardware and software, you may need to consider IT managed services. With the rapid pace of technological change, you need help keeping up so that your business can stay relevant and competitive.
When you have plans for future growth: The right IT partner will help you plan for future growth. They will ensure that your current systems can handle the additional pressure of an expanding team or client base.
When you want to save on costs: While managed services do come with a monthly fee, businesses often save money in the long run because their technology is performing optimally at all times. By regularly maintaining your systems and infrastructure, small issues are fixed before they escalate into bigger problems that cost more to fix.

When Do You Need Managed Services?

Since IT managed services are an ongoing partnership with your IT consulting firm, they can help you in numerous ways. Let’s look at some situations when you need managed services:

If your systems aren’t properly maintained: Your IT infrastructure and systems require regular maintenance to ensure they’re running efficiently and securely. If they aren’t properly maintained, they can become slow, prone to crashing, or vulnerable to hacks and malware. A managed service provider will maintain all your systems so that you don’t have to worry about them crashing or getting hacked.
When you have outdated technology: If you are still using legacy hardware and software, you may need to consider IT managed services. With the rapid pace of technological change, you need help keeping up so that your business can stay relevant and competitive.
When you have plans for future growth: The right IT partner will help you plan for future growth. They will ensure that your current systems can handle the additional pressure of an expanding team or client base.
When you want to save on costs: While managed services do come with a monthly fee, businesses often save money in the long run because their technology is performing optimally at all times. By regularly maintaining your systems and infrastructure, small issues are fixed before they escalate into bigger problems that cost more to fix.

Want to hire an expert team to provide technical support or ongoing managed services? Reach out to our firm offering managed IT services in Corpus Christi to discuss your IT-related needs.

IT support services

Proactive Vs. Reactive IT Support: Which One is Better?

Written by Layer One Networks Published March 4, 2022May 12, 2023

Who do you think provides a better service?

Proactive support or reactive IT support?

Proactive support goes the extra mile and provides amazing services for prospecting clients. Reactive support performs only necessary tasks to keep your old clients happy.

Does one scenario work better than another?

In this article, we’ll discuss the differences and similarities between proactive vs reactive IT support, so you can figure out which option suits you best.

What is Proactive IT Support?

Proactive support refers to the strategy of preventing problems before they occur. The key to this is to identify and fix potential issues and vulnerabilities in advance of causing outages.

Proactive IT support will often involve the use of a monitoring solution. A monitoring solution allows you to monitor all aspects of your network, including servers and workstations and external factors such as the Internet connection.

By doing this, you can spot any potential issues that may arise, allowing you to stop them from escalating into full-blown problems. IT consulting firms also guide how to avoid situations where these problems may arise or implement fixes for security vulnerabilities before hackers exploit them.

What is Reactive IT Support?

Rather than taking steps to prevent problems from taking place, reactive support refers to the strategy of responding to problems once they occur.

Many businesses will only call an IT support specialist when something has gone wrong and needs fixing.

In the traditional sense, reactive IT support is the model of help desk support. A customer runs into a problem, and to fix it, they submit a ticket to the IT department. The IT department then looks over the ticket and determines what action to take, if any. Technicians then address Tickets by phone or on-site visits, depending on what kind of access is required for resolution.

This approach can involve a lot more downtime and frustration for employees, who will have to wait until a technician is available rather than receiving help at the first sign of a problem.

Proactive vs Reactive IT Support Services: Which Do You Need?

Proactive IT support is a more modern approach to fixing problems before they occur. Reactive IT support refers to a traditional approach that relies on fixing problems as they occur. While both are IT support services, there’s a lot of difference it can make to an organization.

Duration of Support

When comparing proactive vs reactive IT support, it’s also important to think about how much time you want to spend managing your computer systems. Proactive service providers will spend more time than reactive IT services helping you manage your network than reactive ones. While this might sound like a hassle in the short term, it will save you time and money in the long run by preventing more serious problems from occurring.

Structure of Support

Proactive support continually monitors your organization’s network to prevent problems before they occur. The provider makes sure you have the right technology in place, applies updates and patches, and keeps a close eye on your network, servers and devices.

Cost

You might be surprised to learn that proactive support is less expensive than reactive support over time, despite the higher up-front cost of implementing proactive strategies. This is because a proactive approach helps you avoid all the small issues that add up over time and cause expensive damage down the road.

If Continuous Operation is Your Priority

Then proactive IT support is what you need.

Proactive IT support is the best way to avoid IT issues and prevent downtime. By taking the time to research products, perform network monitoring, and provide ongoing maintenance, you can minimize downtime. You can also reduce your need for reactive support, saving you money in the long run.

If affordable IT support is your priority

Then reactive IT support is the best option.

Reactive support means the IT team waits for users to report problems and then fixes them, usually as quickly as possible. This type of support is typically more affordable than proactive support; however, it does not address issues until after they have occurred, potentially causing downtime and loss of productivity.

Wrapping Up

There are many options when it comes to IT outsourcing services, each one offering something different. It’s only after you start using these services that you understand the features that matter when choosing between these firms and what exactly you should be looking for in a decent, affordable and reliable IT support provider.

If you’re looking for a reliable IT support specialist to work on proactive or reactive IT support, reach out to us. We have expert technicians who can offer assistance to support your IT infrastructure and ensure its smooth operations. Book a consultation call to see how we can help you.

IT support services

In-House vs. Outsource IT Support: Which is Better for SMB?

Written by Layer One Networks Published February 11, 2022May 12, 2023

With the growing trend of outsourcing IT support, many small to medium businesses are shifting their priorities to consider this option. On the other hand, some organizations still prefer to handle their IT in-house, to ensure that experts address all of the problems at hand.

The debate on whether it is best for SMB to hire an in-house IT staff or outsource their IT support is quite controversial. The truth is that both in-house IT and outsourcing IT have their pros and cons.

Let’s examine some of the points which will help you decide whether outsourcing your IT is better for your small business than in-house solutions.

Deciding Between In-House or Outsourced IT Support

Let’s approach this blog with questions. Instead of comparing the pros and cons directly, we’ll go through a set of questions to compare and decide the best-case scenario for you.

1. Which is Cheaper?

Entrepreneurs are often tempted to cut costs by handling IT support in-house. After all, computers and software can be expensive, so why not avoid paying for help? But, unfortunately, the cost of doing so is often much higher than you may think.

When your in-house IT department is working for you, you’re paying for a whole day of their time along with medical insurance and other additional support. But when you bring on a managed services provider for IT services, they’re taking care of your network 24/7 for a fixed cost that’s just a fraction of the total price you pay for your IT team.

2. Which has Minimal Responsibilities?

Let’s imagine having an in-house team with no external help. You’ll be in charge of supervising the team apart from managing your core business responsibilities — which means too much burden for you.

If you outsource your IT services, you do not need to worry about managing the team or any other duties associated with it. Instead, your outsourced partner will handle all the responsibilities of maintaining and upkeeping your computers and network infrastructure. This takes a lot of stress off your shoulders, leaving you enough time to focus on other important things like improving productivity or growing sales.

Your business can stay focused on its core competencies while an outsourced provider takes care of the technology piece.

3. Which is Best in the Fast-Moving World?

As a small business owner, there are many things you should be focusing on to ensure your company’s success. The last thing you need to be concerned about is maintaining and supporting your technology infrastructure. Keeping up with the latest technological trends and developments can be incredibly time-consuming, especially when you’re focused on running your business.

Outsourced providers exist to make sure technology doesn’t become a distraction or a detriment to your business’ success. They’ll help you stay updated on the latest technologies to ease your IT burden, so you don’t lose valuable time or money while trying to figure it out yourself.

4. Which Can Help in Complex Situations?

Whether it’s an in-house IT expert or an outsourced IT support specialist, you need a reliable team to help you in terms of crisis.

Hiring an expert IT team member would be of immense help since you’ll have their expertise throughout the day. But such an expert would cost you a lot to hire on a full-time basis.

On the other hand, you can still access such experts at a low cost by outsourcing to a reliable, experienced team. Moreover, utilizing an outsourced provider, you can tap into their knowledge and expertise without recruiting and managing internal staff members who have these strengths in-house.

5. Which is Best When You have Plans to Scale Your Business?

If you think you will be growing in the next few years, outsourcing is the way to go. An outsourced IT team would be able to provide you with the kind of support that would fit the needs of your business – no matter how much or how soon your business is scaling.

If you outsource your IT services to a reputable company, they can provide you with the resources you need to keep your business expanding. Whether you’re just starting and don’t have many employees, you can outsource technology infrastructure, hardware and software support, and even employee training.

6. Which Helps in the Long Run?

With an in-house IT team, you need to select the right team members and train them thoroughly before they start working with your data and devices. For example, if someone is handling a technical issue but does not know how to use the software program relevant to the issue, all your efforts might go in vain.

Also, if the employee leaves the organization halfway through the training period, new employees need additional time and effort to get trained fully.

But by outsourcing IT support, you don’t have to worry about anyone leaving as the outsourced company will be responsible for replacing an equally skilled team member to carry on the work without a glitch.

Wrapping Up

Whether you’re running a small or medium-scale business on the verge of expansion, the problems you face with technology are the same. You want your IT to run as smoothly and efficiently as possible.

When it comes down to it, though, you’re going to have to decide whether you can do this on your own or need outside help in the form of IT support. Of course, both options have their benefits and drawbacks, but which one is right for you?

Based on these questions, you can choose from one of the experienced IT consulting firms around you or hire IT experts to keep your systems running smoothly.

IT Consulting

Importance of Network Management for Your Business

Written by Layer One Networks Published December 17, 2021May 12, 2023

Most businesses are dependent on the internet. Whether you need it to run your business or simply need to be online so that people can contact you, running your business without a reliable network is a risk that you don’t want to take.

A solid IT infrastructure is vital to the success of any business. You need to ensure that your systems can handle the demands of modern-day computing and network management is an essential part of maintaining your company’s IT infrastructure.

This blog will explore network management in detail and why you need it for your business.

What is Network Management?

Network management refers to the process of maintaining and upgrading the hardware and the software that is used to connect multiple computers. Many problems can arise if you set up a business network — whether it’s for your company or a group of employees — you’ll be able to easily access data throughout the network, such as files and programs.

The importance of network management is something that most SMB owners fail to realize. It is the process of monitoring the stability of your network. When your business relies heavily on the network to run your everyday operations, you need to strengthen it as much as you can.

Network management can help businesses improve productivity by providing employees with proper system integration and an optimal online working environment. It also allows easy access to data and allows multiple workers to share information and programs.

An experienced IT network specialist will offer all of the following network management solutions:

Device Configuration
Network and Server Administration
Monitoring & Troubleshooting
Capacity Planning
Network Security
Disaster Recovery
Quality of Service (QoS)
New Technology Integration

Why do You Need to Invest in Network Management?

As a business owner or a stakeholder in a company, you need to know what’s so crucial about network management that you need to invest in it.

There are numerous reasons and instances where a protected and reliable network has saved companies thousands of dollars. But let’s start with your network security.

Securing your Network:

The number one reason businesses need network management is that they need security. Every day, there are threats out there trying to get into your systems and steal information.

Many problems can arise if your company doesn’t have a secure working environment. Your efficiency will decrease, and your risk of being hacked or encountering malware will increase. When it comes to network security, it’s always better to be safe than sorry. The more secure your working environment, the better off you and your company will be.

Network management allows you to secure your network, so threats don’t get in, whether you have local storage or cloud computing. Several network management tools can help you keep unauthorized people from accessing sensitive information. You can get the help of an IT support specialist to learn more about the best network management tools for your business.

Optimizing IT Operations:

If your company does not have any network management in place, it can be very easy for someone on your IT team to become overwhelmed by the amount of work they need to accomplish. Network management can aid in resolving this issue by giving them additional tools and resources that will assist them in managing the IT side of their organization.

Efficient Disaster Management:

Network failures can have a significant impact on an organization’s productivity. Downtime results in delayed deliveries and missed deadlines, leading to loss of sales and a poor public image.

For example, if your website goes down at any point, potential customers may lose interest in purchasing from you. It could cost you a lot of money in lost sales, not to mention the disappointment of customers who can’t connect with you to make a purchase.

A well-managed network allows users access to their data and applications even when there is a network failure.

Preventing Bigger Issues:

Network management goes a step ahead and can help you locate and fix issues in your system before they become problems.

If your business depends on computers and network systems, you need to ensure that they are working correctly. If something goes wrong or if any of the components fails, you need to know about it as soon as possible so that you can take the necessary steps to fix the problem before it becomes too big to handle.

Securing your network with the help of an expert IT service provider can help you avoid such problems altogether so that you can plan your work without worrying about any disruptions.

Our Conclusion

If you are currently experiencing issues or want to ensure that your business runs smoothly, it is essential that you look into network management for your organization. It can also help to improve the efficiency of your business.

Unfortunately, searching for the right network solution can be time-consuming and difficult. It can feel overwhelming, especially if you don’t know what questions to ask or how to make those inquiries.

The good news is that IT support specialists are well-versed in these matters and are happy to help you narrow down your options. Their assistance can take some of the burden off of you and allow you to focus on other aspects of running your business.

Our IT consulting firm, LayerOne Networks, can assist you with network management and disaster management solutions. In addition, we offer customized IT services and IT support for your business. If you want to learn more about securing your network and protecting your business, reach out to us today!