Tag: managed IT services

The Crucial Role of Managed IT Services in Streamlining Remote Work
Managed IT Services

The Crucial Role of Managed IT Services in Empowering Remote Work and Collaboration

Written by Layer One Networks Published

Introduction:

In the not-so-distant past, the concept of remote work was met with skepticism, with businesses believing that true collaboration required physical presence. The thought of employees working from anywhere other than the office seemed unfathomable. However, the outbreak of the COVID-19 pandemic shattered these preconceived notions, forcing companies to embrace remote work environments swiftly.

Yet, a solid technical infrastructure is vital for remote work to thrive. This infrastructure ensures secure access to services and information, supporting employees regardless of location. Thanks to Managed IT Services Providers (MSPs) and advancing technology, companies can now effectively manage their tasks from the comfort of their homes.

This engaging article explores five key roles the right IT service provider can play to empower your remote workforce, revolutionizing collaboration and productivity.

Supercharge your remote work environment with LayerOne Networks. Experience unparalleled IT support solutions tailored to meet your needs.

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What are Managed IT Services?

Managed IT services, or third-party IT support, are external resources businesses can depend on to manage their technical requirements. These services cover a range of tasks, including monitoring and maintaining computer networks, implementing data backup solutions, and providing assistance in case of a disaster. 

By outsourcing these responsibilities to experienced service providers, businesses can optimize their internal resources, concentrating on strategic initiatives while ensuring their IT systems receive professional support, remain secure, and operate reliably.

5 Support Roles of Managed IT Services for Remote Work

Providing Network and Infrastructure Support

Managed IT services support remote work and foster collaboration by providing robust network and infrastructure support. Here are four key aspects where these services excel:

  • Enabling Secure Access to Company Resources: 

Managed IT services are vital in helping organizations establish secure networks, configure firewalls, and manage access control. They ensure that all systems are regularly updated with the latest security patches, minimizing vulnerabilities and safeguarding sensitive data. By actively monitoring networks, potential threats are identified and addressed promptly, ensuring secure remote access to company resources.

  • Secure Connection with Virtual Private Networks (VPNs): 

Secure Connection with Virtual Private Networks (VPNs)

Virtual Private Networks (VPNs) are essential to manage IT services for remote work and collaboration. VPNs create a secure pathway for remote employees, allowing them to connect to a private network anywhere. With VPNs, employees can securely access company resources such as files, applications, and data. VPNs foster smooth collaboration among remote teams and external partners while safeguarding sensitive information from cyber threats. Additionally, VPNs enable secure connections between multiple offices, facilitating efficient collaboration across different locations.

  • Efficient File Sharing and Collaboration with Cloud-Based Solutions: 

Managed IT services leverage cloud-based solutions to ensure employees have the tools for seamless and productive remote work. Cloud-based file-sharing and collaboration platforms provide a secure environment for storing, sharing, and collaborating on documents, spreadsheets, presentations, and more. These solutions enable real-time updates, ensuring everyone works on the most current shared file version. 

Moreover, cloud computing service providers offer the convenience of accessing files from anywhere with an internet connection, empowering remote teams to stay connected and productive.

  • Reliable Internet Connectivity for Remote Workers:

Managed IT services also address the crucial need for reliable internet connectivity among remote workers. They ensure remote employees have sufficient bandwidth, speed, and dependable connectivity to support their work activities. By setting up secure VPNs and implementing robust network infrastructure solutions, managed IT services guarantee uninterrupted access to essential resources for remote workers.

Enhancing Cybersecurity for Remote Work

With the surge in remote working, ensuring data security has become an increasingly pressing challenge. However, with the help of managed IT support, companies can now enjoy enhanced cybersecurity in the remote work atmosphere. Let’s explore how these Cyber security services under managed services can bolster your company’s data security.

  • Comprehensive Security Solutions:

Managed IT services offer robust security solutions tailored to address the unique risks of remote work. They leverage advanced tools and technologies to protect your data from phishing attacks, malware, and ransomware. By implementing strong security measures like firewalls and intrusion detection systems, managed IT services create a formidable defense against unauthorized access to your data.

  • Secure Remote Access: 

Remote work exposes businesses to vulnerabilities as employees access company resources from various locations and devices. Managed IT services ensure secure remote access by implementing rigorous authentication protocols, such as multi-factor authentication (MFA). MFA adds an extra layer of security by requiring users to provide multiple forms of identification, significantly reducing the risk of unauthorized access and data breaches.

  • Ongoing Monitoring and Threat Detection: 

By continuously monitoring networks, systems, and user activities, MSPs can identify suspicious or abnormal behavior that may indicate a cyber attack. Timely detection enables rapid response and mitigation, minimizing the impact of security incidents and safeguarding your company’s invaluable data.

  • Employee Training and Best Practices: 

Managed IT services also play a crucial role in educating and training your remote workforce on cybersecurity best practices. They offer guidance on recognizing and avoiding common cyber threats, such as phishing emails and malicious websites. By raising awareness and fostering a cybersecurity-conscious culture, managed IT services empower your employees to become the first line of defense against cyber attacks.

Shield your data from cyber threats with Security Service Corpus Christi.
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Effective Collaboration Tools

Managed IT services to support remote collaboration by providing access to essential video conferencing and communication tools. These tools bridge the distance between team members and facilitate seamless collaboration, regardless of their physical locations. 

With the right suite of communication and collaboration tools, such as video conferencing, instant messaging, file sharing, and project management platforms, managed IT services empower teams to stay connected, share ideas, and work together efficiently. 

Let’s delve into how these services benefit businesses in more detail.

  • Seamless Connectivity: 

Seamless Connectivity

Managed IT service providers (MSPs) ensure employees can access reliable video conferencing and communication tools, enabling smooth and uninterrupted remote collaboration. Reliable communication tools ensure team members can connect, communicate, and collaborate effectively, fostering productivity and synergy.

  • Enhanced Collaboration: 

MSPs offer a range of collaboration tools tailored to meet the specific needs of remote teams. These tools facilitate real-time communication, file sharing, and project management, enabling teams to work together efficiently and effectively, even when not physically present.

  • Compatibility and Integration: 

They ensure their collaboration tools are compatible with other platforms and systems used within the organization. This seamless integration eliminates the hassle of data loss or disruptions caused by incompatibility issues, enabling a streamlined workflow and enhancing productivity.

  • Training and Support: 

Managed services offer training and support to employees, ensuring they are proficient in using the collaboration tools effectively. Training and support empower team members to leverage the full potential of these tools and maximize their productivity in a remote work environment.

Data Backup and Disaster Recovery

Ensuring the safety and resilience of your valuable data is paramount in today’s ever-evolving digital landscape. Managed IT services are critical in fortifying your business against potential disasters by protecting your data and ensuring smooth operations.

  • Reliable Data Protection: 

With data backup and recovery services, your critical information is diligently backed up regularly. This meticulous process creates multiple layers of protection, safeguarding your data from unexpected events and ensuring its availability when needed.

  • Off-Site Backup Storage: 

Managed IT services go the extra mile by securely storing backup copies in off-site locations. Keeping your data in separate and secure facilities mitigates the risk of data loss due to physical damage or localized incidents. Should the need arise, your data can be quickly retrieved and restored to ensure minimal disruption to your business.

  • Swift Recovery: 

In the face of a disaster or system failure, time is of the essence. Managed IT services are well-prepared to quickly restore your systems and retrieve your critical data. Their expert technicians work diligently to minimize downtime and get your business back up and running quickly.

  • Uninterrupted Operations: 

Data Backup and Disaster Recovery

By relying on managed IT services for data backup and disaster recovery, you can maintain uninterrupted operations, even during challenging times. Whether your team works remotely or in the office, you can rest assured that your data remains secure and accessible. This insurance allows your business to continue functioning smoothly and your employees to stay productive, no matter the circumstances.

Helpdesk Support

Managed IT services offer invaluable help desk support to remote employees, ensuring they have the necessary technical assistance to remain productive and connected. With help desk support, remote employees can rely on expert guidance and troubleshooting to resolve technical issues. Support includes addressing device-related problems, resolving software glitches, and configuring settings to optimize their workflow. The dedicated support provided by managed IT services enables remote employees to overcome technical hurdles efficiently, allowing them to focus on their work without disruptions.

In addition to troubleshooting and technical assistance, managed IT services extend their support by providing training and resources to empower remote employees. Through various channels, such as online tutorials, webinars, and personalized support, employees gain the knowledge and skills to effectively utilize collaboration tools, access files remotely, and maintain seamless communication with their team. 

Can Remote Work Options Benefit Your Business? 

The answer to this question is a resounding yes! 

Managed IT services providers have revolutionized how companies operate, showing that employees can be just as productive and thrive outside the traditional office setting. Remote work has sparked a shift in employee preferences, with many actively seeking opportunities that offer remote or hybrid work environments. 

As an employer, failing to provide this option can lead to missed opportunities in attracting and retaining top talent. By embracing remote work, your business gains a competitive edge. You tap into a pool of highly skilled professionals who value flexibility and work-life balance. These positives increase job satisfaction and productivity, ultimately driving better business outcomes.

LayerOne Networks managed IT services providers in Corpus Christi understand the importance of supporting remote work environments. And that’s why we offer comprehensive IT services tailored to remote teams’ unique needs. With our expertise, you can confidently propel your remote work atmosphere in the right direction.

Ready to unlock the potential of remote work for your business growth? Discover our comprehensive IT services and unleash your team’s full potential.

Contact us today to explore the possibilities.

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Why is it Important to Have Regular IT Maintenance
IT support services

Why is it Important to Have Regular IT Maintenance

Written by Layer One Networks Published

Introduction:

In today’s fast-paced business world, it’s hard to imagine operating without computers and other IT devices. These devices play a critical role in day-to-day operations, from processing data to creating presentations, accessing the internet, and more.

However, over time, they can become bogged down by accumulated dust, debris, viruses, and malware, leading to slower performance and a shorter lifespan. Outsourcing your IT maintenance  to a third party is essential to ensure your devices run smoothly and efficiently.

In this blog post, we’ll explore why proper IT maintenance is so crucial for businesses, but first, let’s dive into what IT maintenance entails.

What is IT Maintenance?

IT maintenance has evolved significantly from its traditional role of merely keeping the physical IT systems functioning. While it’s still crucial to ensure that hardware is in top condition and suitable for its purpose, IT has become increasingly focused on managing software, protecting against data loss, running security scans, and optimizing computer systems to maximize productivity. 

With self-monitoring capabilities, modern IT equipment allows for predictive maintenance, ensuring problems are nipped in the bud. But IT maintenance isn’t just about fixing issues when they arise. It’s about taking a proactive approach to ensure that your systems operate at their best to support your business. IT support services can help you achieve this by taking a strategic approach to IT maintenance. 

Why Do You Need IT Maintenance Service, and Why Can’t you Manage with an In-house team?

As your business grows and expands, so does your IT network. The increasing number of devices, applications, and cloud services can make managing your IT maintenance in-house overwhelming and daunting.

Moreover, with the constant software updates, security threats, and compatibility issues, the in-house IT team may need help to keep up with their ever-increasing responsibilities. These problems could overwhelm IT maintenance, potentially risking your business.

Outsourcing your IT maintenance to a reliable managed IT services provider, such as Layer One Networks in Corpus Christi, can free up your in-house IT team and provide you with the peace of mind that your IT network is safe.

With a dedicated IT support company handling your hardware and software maintenance needs, you can rest assured that your IT systems will operate efficiently and any issues will be resolved promptly. Then you can focus on your core business operations and achieve your growth objectives without any IT-related worries.

Types of IT Maintenance?

IT maintenance services typically offer three types of maintenance to ensure that your systems are running at their best: preventive, corrective, and proactive maintenance.

Preventive Maintenance: 

It is the first line of defense in keeping your IT systems running smoothly. Regular IT maintenance involves regular checks, updates, and security patches to identify and resolve potential problems before they cause any damage. It also involves ensuring your staff is trained to follow best practices and avoid common mistakes that can lead to IT problems.

Corrective Maintenance: 

Corrective Maintenance

Even with the most effective preventive IT maintenance plan, errors can still occur. Whether it’s a human mistake, an accident, or a device failure, corrective IT maintenance is crucial to solving such problems quickly and efficiently.

Sometimes, the solution may be as simple as restoring data from a backup, part of our Outsourced IT services. However, often it requires systematic troubleshooting to diagnose the problem and deploy an appropriate solution.

Proactive Maintenance: 

Finally, there’s proactive maintenance, which involves taking a more strategic approach to IT management. A strategic approach includes upgrading and replacing hardware and software systems when necessary to keep your IT infrastructure up-to-date and functioning optimally. Proactive maintenance requires a deep understanding of your business needs and goals and a commitment to staying ahead of the curve regarding emerging technologies and trends.

Looking for experienced managed IT services to help with your IT maintenance needs?

Get in touch with Layer One Networks today!

Key Benefits of Outsourcing IT Maintenance Services

One of the essential aspects of IT management is regularly maintaining your hardware and software systems. By working with an experienced IT specialist, you can enjoy a range of benefits that can help ensure your systems are operating at their best.

Detect and Eliminate Issues Early

With regular maintenance checks, IT specialists can identify potential issues and threats to your IT systems, including servers, networks, and computers. Data security services can prevent data breaches and expensive faults by detecting these problems early.

Stay Ahead of New Malware Variations

Malware and viruses are a constant threat to any business. IT maintenance services can prevent these threats from entering your network by protecting your systems with the latest security software and patching potential vulnerabilities.

Save Time and Increase Efficiency

Slow loading times and other performance issues can be frustrating and costly for businesses. By addressing the causes of these issues, such as outdated software and malware, IT maintenance services can improve the processing time of your systems and boost overall performance.

Minimize the Risk of a Data Breach

Minimize the Risk of a Data Breach

Outdated software and vulnerable programs can expose your network to threats and hinder the functionality of your systems. IT maintenance services update software packages and patch vulnerabilities, minimizing the risk of data breaches due to outdated software.

Backup Your Data with Cloud Services

Data loss is a significant concern for businesses of all sizes. Regular computer maintenance can help prevent data loss caused by malware, viruses, system reboots, and other issues. Additionally, an IT support service provider can offer cloud services to back up your data and ensure that it is safe and accessible at all times.

Documentation and Reporting:

A professional IT maintenance service company can document issues and the steps taken to address them. This documentation can help you keep track of maintenance processes and make informed decisions about future IT management strategies.

Grow Your Business While We Take Care of IT Maintenance

IT maintenance is crucial for every business, regardless of size and industry. It ensures your IT systems run smoothly, efficiently, and securely. With Layer One Networks, you can have peace of mind knowing that your IT infrastructure is well-maintained by our team of experienced professionals. 

We offer a comprehensive IT maintenance plan tailored to your unique needs and goals, with outstanding customer support to assist you every step of the way. Don’t wait any longer; schedule your IT maintenance with us now and focus on growing your business while we take care of your IT needs.

 

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Does Your Business Need 247 IT Support
IT support services

Does Your Business Need 24/7 IT Support?

Written by Layer One Networks Published

Introduction:

For a business to run smoothly and operate at its peak, IT tools such as computers and servers must run optimally. But what if something goes wrong with these tools, or your in-house IT staff is unavailable? It will likely result in an interruption to your operations, which can lead to customer dissatisfaction and financial loss. 

That’s why having access to 24/7 IT support could be vital for keeping your business running smoothly and avoiding such scenarios. Yet many business owners think that IT support is just for the big guys and that their business doesn’t need it. Nothing could be further from the truth. Whether a small business or a large enterprise, managed IT services can help your business run smarter with minimal downtime and better security. 

With 24/7 IT support, you can be sure your business has a reliable and dedicated IT, staff, on call whenever there is an issue, be it during the day, at night, or on weekends. Let’s look at how professionals like Layer One Networks can help you make the most of your IT investments.

Benefits of Using 24/7 IT Support

24/7 IT Support

Using managed IT support services from Layer One Networks is like having a 24/7 assistant in your corner, ensuring that all systems are up and running.

Here are a few of the benefits:

Faster Response Time

Every minor operation in your business can be impaired if something goes wrong with your IT setup. That’s why for businesses, it’s important to get a faster response time when their IT infrastructure breaks down. With managed IT services, you’ll have dedicated professionals monitoring your systems at all times and ready to respond quickly when something goes wrong.

High-End Services

One of the biggest advantages of partnering with an IT support provider like Layer One Networks is getting access to the most advanced and up-to-date technologies with experienced IT experts who provide specialized IT advice and solutions. In addition, all our team members are well-trained and hold certifications and experience specific to the industry.

Working with us will save you time and money on recruiting, training, managing, and maintaining your IT staff. The tech can be easily integrated into your existing IT infrastructure without disturbing your normal work operations.

Predictable Costs

To maintain a company’s IT system and tools, you can either build an in-house IT staff or outsource it. The former requires more money and is less cost-effective. On the other hand, when you partner with an IT support provider like Layer One Networks, you can be sure of predictable costs and a fixed monthly fee for services, so whether it’s a hardware issue, repair, and maintenance, all these expenses are taken care of in the fixed fee that you’ll pay.

How Do You Know If You Need 24/7 IT Support?

IT Support Services - Layer One Networks

Although having a 24/7 IT support system is beneficial for all businesses, not every business requires such a service. Therefore it is important to assess your business needs and decide if you need 24/7 IT support.

Below are a few scenarios where having 24/7 IT support would be a good idea for your business:

Your Customers Require 24/7 Support:

If you are in a business that supplies services or products that customers may access out of hours (for instance, a service that operates online or an app-based platform), it is important to provide support during all hours.

Out-of-hours can mean something other than having a 24/7 IT service desk. For example, if your customers are in the same time zone as your business, you could extend IT support hours to late night/early morning.

It could also be beneficial to implement a self-service solution where end-users can access the IT system on their own and get IT-related help without having to speak with the IT support team.

Your Employees Work Remotely

If your organization has employees who work remotely or are spread across different time zones, having 24/7 IT support can help keep their operations running smoothly. Employees who travel often require access to the IT system even outside office hours; hence providing them with round-the-clock support can be a great way to ensure that operations run without any hiccups.

You Operate in a Time-Sensitive Industry

For some businesses, time is of the essence. For example, a minute-long system outage in finance and healthcare can cost them hundreds of dollars or ruin lives. Professional IT support could prevent such outages even before they occur.

24/7 IT Support vs. Self-service

Having identified a need for out-of-hours support, you must decide whether to go for 24/7 IT support or provide a self-service portal. To understand this better, you need to speak to your in-house IT team and understand what issues arise out of hours and what resources are required to tackle them.

If the majority of tickets raised can be solved using a self-service portal, then opting for such an option might be more cost-effective. However, if the tickets are more complex and require IT expert assistance, then a 24/7 IT desk is needed. Although this option is expensive, you will need to weigh the cost of downtime against the cost of support and make an informed decision.

However, when you outsource your service desk, you have an option where your team can handle the tickets during office hours and outsource them to a third-party service provider for out-of-hours support.

This option is much more cost-effective than having a full-time IT team and allows you to choose between self-service or 24/7 support, depending on the type of service request.

Why Partnering With a Professional is Worth the Investment

Many businesses think that using managed IT support services increases their costs, but the truth is that it can help them save money. Professional IT support services eliminate the need for hiring an in-house team which can prove to be costly and time-consuming.

Moreover, when you partner with a professional like Layer One Networks, you will get access to their resources and complete visibility into your entire IT infrastructure. Plus, you can be sure of an experienced team who can provide quick and effective solutions anytime.

From ensuring that your systems are running smoothly to providing proactive maintenance and management, the specialized managed IT services from Layer One Networks will help businesses achieve their desired goals quickly and with minimal effort. So if you want to ensure that your business runs without any glitches, particularly during out-of-hours, then having 24/7 IT support is undoubtedly worth the investment.

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Save Money by Outsourcing 3 Major Business Services to Managed IT
Managed IT Services

Save Money by Outsourcing 3 Major Business Services to Managed IT

Written by Layer One Networks Published

Introduction:

Whether you’re running a thriving business or a small startup, you always get bogged down by various tasks that are not your core competency. And with technical stuff popping up daily, you may find yourself involved more with devices and software than with your customers.

But not to worry; to help you streamline your processes and get your business back on track, we have compiled a list of 3 business services you can outsource to Layer One Networks, the best managed IT services providers around.

Data Back-up in the Cloud and Locally:

Data Back-up in the Cloud and Locally

Your day-to-day business function relies on the smooth data flow to and from your devices. But what happens when that smooth data stops circulating? You run into BIG trouble!

Losing data means you cannot get work done effectively, have to start from scratch or even lose out on important clientele. Downtime for even a couple of hours can not only cost you dearly in today’s fast-paced business world, but it also showcases your company in a negative light.

If your business depends more on local servers for data storage, you might consider backing up your data in the cloud. Generally, businesses that invest in both are more prepared and protected against data loss. How – local backup keeps you more agile in case of accidental data deletion. Although slow, the cloud backup is more secure and offsite protects your data from physical damage.

But why is outsourcing this critical service to managed IT services like ours the best idea?

For starters, we will be able to suggest the best possible data backup solutions for your business. And in case of any data loss, our disaster recovery services will have you back up and running in no time!

Broadly when you outsource your backup management to a professional that knows how to do it best, you are cutting the risk of data loss to a bare minimum. Although outsourcing may cost you some money upfront, it is a small price to pay when you compare it with the cost of losing important data.

IT Security that Provides you Round the Clock Protection from Online Threats:

Managed IT Services in Corpus Christi - Layer One Networks

The internet is a blessing and a curse. It has given us the platform to reach out to new customers and help our businesses grow. But it’s also susceptible to various online threats like malware, viruses, phishing attacks, etc., which can infect our systems and leak important company data.

It generally takes six months on average for a company to detect a data breach. Now imagine for six months, your customer’s data was with some outsider without you knowing it. SCARY right?

Not just that, data breaches can cost you money in two ways. Firstly, if your breach results in your customers losing faith in your company, you are bound to see a drop in sales and customers. Secondly, you may also attract hefty fines from not-so-friendly government agencies. Penalties usually depend on the nature and size of the data that was compromised, so you cannot predict how big of a hit you will have to take.

Partnering with Layer One Networks, a reliable IT consulting firm well versed in the latest IT security threats and solutions, can help you get around these problems.

Our team of IT experts will install the best possible security solutions for your business and keep track of any online activity on your systems 24/7. So in the event of a security breach, the damage is mitigated before it gets too out of hand.

Outsourcing IT security to managed IT services in Corpus Christi will also help you stay updated with the latest security trends and solutions without breaking your bank!

IT Support That Saves You Time and Money:

IT Support - Layer One Networks

You are in serious trouble if your business lacks any IT support, be it in-house or managed IT services.

Although small to medium size businesses see technology as a big priority, they usually lack the budget and expertise to invest in an in-house IT team. So what do they do? They try to manage everything independently or hire some random “computer guy” from the neighborhood to help them with their IT problems.

Managing your business’s IT needs on your own or hiring someone with no expertise in the field can cost you time and money, which you cannot afford to lose.

So what is the best way forward? The answer is simple – OUTSOURCE your IT support needs a reliable and reputable IT consulting firm like Layer One Networks.

Our team of IT experts will not only help you with your day-to-day IT problems but will also proactively work towards improving your overall IT infrastructure, which includes a bit of everything such as:

  • Data backups
  • Disaster Recovery
  • IT security
  • Networking
  • Cloud computing
  • Help Desk support
  • IT Consultation
  • Systems Integration
  • and much more!

Outsourcing your business services to a professional IT consulting firm is a win-win for both parties. While you save money by not hiring a team that you won’t need full-time, we get to serve more happy customers and grow our business.

So why not reach out to Layer One Networks today to see if we can be of any assistance to you and your business?

Even if nothing else works, you will at least get a free IT consultation from us!

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Managed IT Service
Managed IT Services

What is Fully Managed Service and Why is it Important?

Written by Layer One Networks Published

A fully managed IT service can be a great option for companies that don’t have the time or resources to manage their servers or are looking for experts to manage and maintain the infrastructure without any hiccups.

A fully managed service can provide everything from proactive IT operations and streamlined ticketing for all IT issues to remote monitoring and management software for key IT infrastructure. It frees up your time from managing the IT-related tasks so that you can focus on your core business. 

In this blog, let’s look at how managed IT services can help you and everything that’s included in it.

How Can a Managed IT Service Provider Help?

Managed IT Service Provider

Streamlined, Efficient Support

We can help you with everything from setting up your new computer, to upgrading your software and hardware, to fixing issues (if they do occur) daily. We’ll take care of all the technical support tasks, so you don’t have to.

One person will be assigned as your primary contact for all IT needs — from troubleshooting an issue in the office or fixing your home network connection at night when you get home from work. This means no more getting passed around between different teams and departments!

Proactive Reporting and Analysis

Fully Managed Service also includes proactive reporting and analysis. This is regularly monitoring your business to ensure that everything is running smoothly and efficiently and identifying any problems before they become more severe. In addition to checking key metrics, our team will conduct in-depth reviews of your business to make sure everything’s on track—or if there are any changes, we can optimize performance.

Vendor Coordination and Management

Vendor coordination is one of the critical foundations of IT managed services. This function ensures that your vendor partners work together to deliver consistent service quality across different areas, such as network operations, customer support, and billing. Your IT consulting firm offering managed IT services will operate as a central point of contact for all issues related to service delivery, including:

  • Vendor selection: Work with an expert in managing vendors to find the right partner for each component of your cloud infrastructure or application stack. This may include setting up contracts with third-party vendors like power companies or Internet service providers (ISPs).
  • Vendor evaluation: Get help from experts who can review your current vendors’ offerings against industry benchmarks and standards. They’ll identify opportunities where you might get better value by switching suppliers or renegotiating contracts on price or other terms of service.

High Availability

As a managed service provider, our goal is to deliver high availability, high security, and high performance.

High availability refers to the ability of a system to be available for use during a specific time period. In other words, it’s the amount of time your service will remain accessible before you have to start worrying about it being down.

We don’t want anything less than 100% uptime for all of our clients so we work hard every day towards making sure that their websites are live and serving customers around the clock without any interruptions whatsoever.

What is Included in a Fully Managed IT Service?

managed IT services

There are several functions included in fully managed IT services, but here are a top few:

Network security & risk mitigation: This service ensures that your network is safe from any kind of attack or intrusion. It also helps you to manage risks by identifying potential vulnerabilities in your network.

Endpoint detection & response (EDR): EDR helps you to detect malware on all of your devices so that you can remove it before it causes any damage or infection to your system.

Desktop virtualization: Desktop virtualization allows you to access your desktop remotely so that you can work from anywhere and everywhere. This also helps to improve productivity by reducing travel time and costs associated with having multiple locations for businesses.

Data backup & recovery: Data backup & recovery ensures that all of your important data is safe, even if something happens to the device on which it was stored or if someone accidentally deleted it accidentally or maliciously deletes it intentionally!

What are the Different Types of Fully Managed IT Services?

Managed Cloud Services

  • Managed Cloud Services: Some businesses prefer to outsource their IT support while others choose to manage it independently. With managed cloud services, your company gets full-service IT support with the flexibility of using a public cloud to have security and cost-effectiveness. You can consult with the provider to find the best plans.
  • Managed Hosting: A managed hosting solution combines web hosting, server management, and disaster recovery into one package. It provides all the necessary hardware and software to run your website or application in an environment where someone else monitors its performance, maintains backups, and patches any vulnerabilities as needed — all at a low cost per month compared to other options like hiring in-house personnel or purchasing expensive dedicated servers yourself.
  • Managed Security: We conduct regular security checks on your system and protect against malware, virus, and other online threats. Each device always has up-to-date protection against viruses, worms, and spyware—no matter where those threats originate.

Hire a Trusted Fully Managed IT Service Provider

As your needs grow, you will look for a reliable and trusted provider. You want to know your provider is dependable. You want a provider with the experience needed to take your business to the next level. An ideal IT service provider can help you through challenges and make sure everything runs smoothly in the background.

This is where our IT consultant service shines. We provide managed IT services for our clients in Corpus Christi, helping them maintain their IT infrastructure so that it doesn’t get in the way of their everyday operations.

Want to know more about how we can help you? Reach out to us now to discuss your need for IT services. 

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IT Support
IT Consulting

Which One is Right for Your Business: IT Managed Service vs. IT Support

Written by Layer One Networks Published

Enterprises need to drive their business objectives, such as growth, and IT infrastructure must support these objectives. It is critical for any business owner to ensure that their IT infrastructure is well maintained to run efficiently and reliably. This, in turn, will help the business grow.

This is where the role of an IT service provider comes in. An IT service provider helps enterprises with their operational needs and efficiently manages technology so that it can support the business’s strategic goals. IT service providers offer two types of services: IT managed services and IT support services.

Both IT managed service, and IT support are essential business functions that can contribute to the success of your business. They are similar but also different in many ways.

Both may provide help desk support, but the scope and depth of the services offered vary. The primary difference between the two is how IT managed services and IT support functions.

In this blog, we’ll walk you through everything you need to know about managed IT services and IT support and which option is best for your business.

How Managed IT Services Work?

IT Services

A managed services provider (MSP) manages a company’s information technology systems to improve operational control, reduce costs and increase productivity. Managed service providers monitor your entire network – servers, workstations, network devices, storage devices, and more – around the clock and take steps to address potential issues before they affect your business.

Managed IT service is a proactive approach to information technology. Businesses contract with a managed service provider who handles all of their IT needs. The company pays a flat fee, typically based on the number of computers or employees. The provider works with the business to set up the systems and software needed and then monitors those systems 24/7 to ensure everything is working properly. The provider proactively resolves issues before they become serious problems and makes recommendations to improve performance or security.

How Does IT Support Function?

IT Support Services

IT support includes helping an organization use its IT infrastructure effectively and efficiently by providing technical support for end-users or clients who are using products or services provided by the organization.

IT support is the service of managing your technology systems. This includes your software and hardware, like your printers and computers. They work with you when problems arise, patching up your systems and restoring them to working order via an on-site visit or remote connection. In short, IT support helps you troubleshoot technical problems when they occur. 

It provides you with the assistance you need when something goes wrong with your computers or applications. If someone clicks on a bad link in an email or accidentally downloads malware onto their computer, an IT support team can help remove it and get users back up and running as quickly as possible. When an employee has trouble with their computer or a specific piece of software, they can contact an IT support specialist to resolve the issue quickly. 

Difference between Managed IT Services and IT Support

IT Services Near Corpus Christi

The most significant difference between IT managed services and IT support is that the former is proactive while the latter is reactive.

IT managed service is a long-term solution to the technical needs of your business. A company offering IT managed service provides you with a team of IT professionals who will manage your entire network and all connected systems. They take care of everything from hardware to software, security, updates, backups, etc.

On the other hand, IT support is more like an on-demand service that you call when something goes wrong with your IT infrastructure or you need advice or assistance on specific issues. Different companies offer it and can be tailored to fit your needs.

IT managed services take this a step further. They support your company’s employees and help manage your IT infrastructure. They proactively manage your organization’s technology needs. Instead of waiting for problems to arise, a managed IT service provider will work to prevent them from happening.

When Do You Need IT Managed Services?

If you want to eliminate downtime and ensure that your IT infrastructure is always up and running optimally, it’s better to get an IT managed services provider (MSP). 

Managed IT services are most suitable for small to mid-sized businesses that don’t have an internal IT team. It’s also appropriate for internal teams that want to outsource specific functions, such as security or cloud services. Companies that want to focus on their core competencies without worrying about whether their computer systems are up and running typically find it helpful.

When do you need IT support?

IT support is a good choice when you don’t want to spend a lot of money on maintaining the IT infrastructure. 

Support incidents are often paid on a per-incident or per-hour basis. This can help you keep costs under control if you have a very small business that doesn’t use its technology much or if you already have an IT department that handles most problems internally but occasionally needs assistance with more complex issues. 

If you want to extend the functionalities of IT support further, you can go for proactive IT support rather than reactive IT support. 

Conclusion

When you’re trying to choose between an IT consulting firm for managed IT services or IT support, it’s often best to look at your IT infrastructure, its complexity, and the amount of support you’ll need to manage it.

At Layer One Networks in Corpus Christi, we offer an incredible IT consultant service to help you decide between both of these options and provide customized plans for managed IT services and IT support. Reach out to us today to get started.

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IT Consultant vs. IT Managed Services Which One is Better
IT Consulting

IT Consultant vs. IT Managed Services: Which One is Better?

Written by Layer One Networks Published

As technology has become a more significant part of our daily lives, so has the demand for technology professionals. This is true for both large and small businesses alike.

While there are many different types of IT professionals available to work with, the two most common types are IT consultants and IT managed services. Both provide different benefits to businesses; however, they each best serve different types of organizations.

It’s important to know which type of professional service your business needs to stay productive and competitive. Here’s some helpful information about the role of an IT consultant and how they differ from IT-managed services.

How Can IT Consultant Services Help Your Business?

IT Consultant - Layer One Networks

The role of an IT consultant is to provide strategic and technical guidance to the business. Through a series of meetings and discussions, they will figure out your business needs, what is currently lacking, and how to strategically approach those gaps.

Through IT consultant service, an outsourced expert offers technical advice to a business about maintaining their IT infrastructure and making new improvements. It can be a single person or a team of professionals who work together to provide services for their clients. 

A consultant is typically hired to provide an objective opinion or advice on an issue related to their area of expertise. They’ll be able to review your current business practices and identify areas of opportunity for improvement. The recommended changes may include upgrading your current technology, implementing new systems, or streamlining processes. A consultant will typically provide guidance, assist with a project or help train employees at your company.

How Can IT Managed Services Help?

IT Service - Layer One Networks

In managed IT services, a group of IT professionals works together to provide support in response to your business needs. Whether that be network maintenance, system upgrades, or simply troubleshooting a problem for you, their role is essentially to fill in the gaps of your existing team.

They ensure that their equipment, software, and systems remain up-to-date and protected from outside attacks. They offer 24/7 monitoring and maintenance support to companies throughout the year while focusing on other business matters. 

Once hired, these companies will become responsible for the smooth operation of all computer systems within their client’s business. They will handle all software updates and upgrades, hardware repairs, network security, and internet connection issues as they arise. This can save you time and money to focus solely on your business operations instead of fixing tech issues all the time.

Differences Between an IT Consultant and IT Managed Services

IT Consulting Firm - Layer One Networks

Involvement in the Everyday IT Operations

An IT consulting firm will work with a company’s staff to understand their needs and develop a solution that meets those needs. Consultants do not get involved in the day-to-day operations of your business. They are hired to assist with long-term planning and recommend process improvements. On the other hand, managed services assist with day-to-day tasks like system monitoring, updates & maintenance, issue resolution, etc.

The role of Managed Services Providers (MSPs) is very different. MSPs are responsible for managing almost all aspects of an organization’s network. From monitoring security on the network to managing email accounts and firewalls, MSPs take care of everything IT-related. In some cases, MSPs can even provide cloud services or help with website management.

Solution for a Specific Outcome

IT consultants are often hired for a specific project or outcome (ex: create a new internal system). Once that outcome is achieved, they are no longer needed. Managed IT services come in as an ongoing support solution to tackle any issues that may arise after the project is completed by an IT consultant, as well as anything else that comes up along the way.

Cost to the Company

One major difference between the two is cost. A company won’t need to hire an IT consultant company full-time; instead, they will only be brought in when required for specific projects. This makes it easier for companies to budget for their services, as they only pay for what they need when they need it.

When Do You Need IT Consultant Service vs. Managed IT Services?

IT Consultant vs Mananged IT Services - Layer One Networks

When You Have New Technologies to Implement

A managed IT service provider helps you maintain your network and servers but would not implement software or hardware systems. This is where an IT consultant can be helpful as they have deep insights into a wide range of technologies and help choose the right ones for your business.

When You Have to Conduct Specific Tasks

An IT consultant will be able to execute specific projects that you may not be able to take up due to a lack of resources or expertise within your organization, like migrating from the on-premises to the cloud or setting up a new office network.​

When You Need Guidance on Specific Tech Stack

IT consultants are hired to provide temporary assistance for a specific project or problem. They can propose a solution for any issues in your business’s IT infrastructure, as well as offer guidance and support to help you get the most out of your systems — which can then be implemented by our in-house IT team.

When You Need to Evaluate Technologies

Let’s say that you want to include new software in your workflow but aren’t sure about the best choice. An IT consultant service is the best option to figure such issues out.

When You Don’t Need a Full-Time Staff

Many businesses don’t need a full-time tech staff on hand. Their technology needs are small, and they only need occasional support to keep their computer up and running.

In this case, you can make use of the managed IT services to get the work done at just a fraction of hiring an entire IT team.

When You Need Long-Term IT Assistance

Managed IT services are the better option when you need long-term help but don’t want to hire full-time employees. Managed services companies offer remote monitoring, management, proactive maintenance, and support to keep everything running smoothly without onsite staff.

Are you looking for the right IT service for Your Business?

Reach out to our experts who offer managed IT services to businesses in Corpus Christi! We have the knowledge and expertise you need to keep your business running smoothly.

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Security

What is Spear-Phishing And How to Prevent It?

Written by Layer One Networks Published

Spear-phishing is becoming an increasingly common threat. This is due to increased public reliance on the internet and the growing complexity of technology. 

The constantly changing landscape of data security makes it difficult for organizations to institute effective defenses. 

In this blog, we’ll look at what spear-phishing is and how you can protect yourself from becoming a victim.

What is Spear-Phishing? and How is it Different From Phishing?

The difference between phishing and spear-phishing is that the attacker makes a general attempt to obtain sensitive information from random people in phishing. In spear-phishing, the attacker makes a particular attempt to get sensitive information from a specific person.

The motive behind spear-phishing is usually an attempt to steal money and disrupt or destroy the victim’s business. In contrast, phishing is more often a random attack designed to steal money. 

Spear-phishing scams are more sophisticated in that they are targeted, and attackers use social engineering techniques like spoofing. The attackers use social engineering to get the victim to download a malicious application or email attachment. The application or email attachment downloads gigabytes of malware, which harvests the victim’s passwords, and other personal information.

data-security

How Does a Spear-Phishing Attack Happen?

In spear-phishing, the attacker creates a convincing email that appears to be from a trusted source. For example, the phishing email could appear to come from a trusted source such as a bank or a well-known e-commerce company. The email might also contain a link or an attachment. If you click on the link or open the attachment, you could be taken to a website where the attacker has installed malicious software that can capture your information. The captured data could reveal your password, username, and other confidential information.

Spear-phishing can be incredibly dangerous because the attacker can obtain a great deal of information. The attacker can craft a message tailored to the victim by researching the victim, which increases the chances of falling for the attack.

Spear-phishing attacks often appear to come from trusted sources. For example, the phishing email could appear to come from a trusted source such as your bank or a well-known e-commerce company. The email could also contain a link or an attachment. If you click on the link or open the attachment, you could be taken to a website where the attacker has installed malicious software that can steal your information. The stolen information could reveal personal information such as your password, username, or other confidential facts about you.

What Distinguishes Spear-Phishing Emails From Other Emails?

  1. Phishing emails all contain a subject that relates to the topic that the email is actually about. 
  2. Phishing emails all have a link. Links in emails are the easiest way for hackers to trick you into  downloading malware.
  3. Phishing emails all contain an attachment. The most common attachments are Microsoft Word  documents, Excel spreadsheets, and PDFs. 
  4. Phishing emails all look legitimate. They appear as if they came from someone you know.

To avoid spear-phishing attacks, employees should follow these practices:

Never divulge your passwords

Legitimate businesses do not send emails asking for your password. If you receive an email that claims to be from a legitimate business with your username or password as one of the required fields, do not attempt to enter that information on that site. Instead, go directly to the business’ official webpage.

It’s also essential to change your passwords often. Make sure that you use different passwords for different accounts.

Use Two-Factor Authentication

To protect yourself, use a Two-Factor authentication system. This means that you must provide another piece of information that is only known to you personally in addition to your password. Examples of this are a one-time code texted to your cellphone or a one-time pin sent to a landline telephone number.

Read More: An Ultimate Guide on Two-factor Authentication (2FA) for Small Business

Think Twice Before Taking Quick Actions 

Hackers thrive on convincing you to take quick action without taking the time to think.

If you receive a threatening email, call the company directly. Be skeptical of any email that asks you to update your information. For example, an email that tells you “you have to update your information by going to www.something.com.” is more than likely a phishing email. 

Be aware that some phishing scams are clever. For example, an email may ask you to update your information because there has been a security breach, and that update will cost you money. Contact your credit card company or bank to verify any suspicious activity.

Check the URLs of the webpages

Sometimes the emails from phishers look so legitimate that we click on them. 

Hackers can make emails look like they’re from trusted companies such as FedEx, your bank, Amazon or PayPal. If you follow the link, you wind up at a web page that looks similar to a trusted businesses website except that instead of “FedEx.com,” it says, “phisher.com.”

The page asks for your login and password, and if you give them away, the phisher has your information. So make sure to check the URLs from the links you click on before you type in your login information.

Conclusion

There are just a few things you can do to protect yourself against spear-phishing attacks. To know more and prevent these incidents, you need a reliable IT consultant service. 

Layer One Networks is an experienced and well-trusted firm providing managed IT and security service in Corpus Christi. You can reach out to our team of IT experts today to get suggestions and guidance on protecting anyone in your organization from spear-phishing attacks.

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IT Consulting Services
IT Consulting

How Can IT Consulting Services Help the Manufacturing Industry?

Written by Layer One Networks Published

Gone are the days when the manufacturing industry involved a lot of manual work. With the implementation of new technologies, automation has become the buzzword in manufacturing. The speed and efficiency of operations in manufacturing right now are growing at an inconceivable rate thanks to data-driven models and simplified tools.

The cutthroat competition in manufacturing has forced all sizes of businesses to align themselves with the digital revolution. With modern IT consulting service and expert development solutions, companies can embrace the new technologies quicker and help their employees adapt to the new working styles.

As a growing manufacturing industry, here is how managed IT services and technologies are helping to scale and improve efficiency.

5 Ways IT Consultant Services Can Transform Manufacturing Plants

There are thousands of ways IT services can bring a change in a manufacturing unit. It all starts with identifying the best technology for your operations and ensuring that it’s compatible with the rest of the plant.

Once you start implementing new IT solutions and technologies in your plant, you need to implement them in all aspects of the plant to achieve uniform growth — and ensure high ROI and operational efficiency. IT consultant service can help your manufacturing unit in many ways:

  • Improve the Efficiency of the Production Cycle

A good majority of a plant’s success depends on how efficient your plant production is. When you get the help of an IT consulting company, they can analyze far behind the production and look at the little details that compromise this efficiency, and suggest quick and simple IT applications and toolkits that can prevent that.

You can also automate various sections of a production cycle, utilize the new tools in the market to integrate with the rest of the process, and make sure that the final output contributes to your ROI.

  • Integration with IoT

You don’t need to visit the location of your measurement tools anymore with IoT devices.

You can install IoT channels with your critical measurement units to make or break your output efficiency and use an automated control system that intuitively manages production levels.

You also need the assistance of managed IT services to deploy these units, set up the IoT network with proper routing, and integrate all of that with fully functional software. This way, you can sit at the control station, monitor the measurements, and let the software modify the input channels to get the desired output.

  • Automate Compliances

A manufacturing plant needs to comply with a lot of regulations. It can be local, state, and central regulations, not to mention the industrial standardization audits. 

With so many regulation guidelines to follow, it can be a real problem to keep track of everything and ensure that the plant is running within the due guidelines. But with automated compliance regulation systems, you can automate the majority of monitoring the compliances. You can set notification alerts when a compliance requirement is deviated and take remedial measures to keep them within limits.

This could save you a lot of time and help your employees focus their working hours on something more productive.

  • Equipment Upkeep & Monitoring

You can detect any equipment troubles ahead of time with the right IT solutions. 

Whenever equipment fails, you need to stop the operation to either fix it or replace it. It can cause significant downtime, which again contributes to loss of production.

To avoid such issues, you can install IT monitoring solutions to keep an eye on the parameters of your critical equipment. Since this system will have all the historical data of the equipment, you can also conduct proactive upkeep before the equipment starts the trouble. This will save you a lot of downtime that goes to waste. Instead, you can still keep your plant running and perform preventive or proactive maintenance to nip the issues as they begin.

IT Consulting
IT Consulting

  • Protection Against Cyber Threats

Every manufacturing plant uses technology to a certain extent. And with the development of technology comes the rise of cyber threats. 

It’s vital to protect your IT systems against cyber threats with the best of the security systems, firewalls, anti-virus programs, malware protection programs and ransomware prevention algorithms.

Just installing these programs on your systems isn’t enough. You need to regularly monitor the communication, network and device usages to make sure that there isn’t any dormant malware present silently feeding on your information. 

Since at least a part of your operation is dependent on digital means, it’s crucial than ever to implement the best security solutions to protect your plant from unwanted online threats.

Conclusion

IT consultant service can do a lot for a manufacturing plant. From improving operational efficiency to preventing unnecessary downtimes and improving output quality, there’s no limit to the probabilities of including IT solutions in manufacturing. As much as we enjoy the pros of IT services, we also need to safeguard our systems with the proper IT security measures.

At Layer One Networks, we offer security services in Corpus Christi and the surrounding areas that reinforce your digital protection. We also work with manufacturers, helping them to optimize their operations and implement new technologies. If you want to consult us for any IT services, reach out to us now.

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An Ultimate Guide on Two-factor Authentication (2FA) for Small Business
Security

An Ultimate Guide on Two-factor Authentication (2FA) for Small Business

Written by Layer One Networks Published

There are so many things for a small business owner to juggle — everyday operations, new improvements, and employee management are just the tip of the iceberg.

Add to it the scare of IT security, and the whole thing becomes all the more difficult.

Small businesses are more prone to hacking attempts. In fact, 43% of cyber attacks target small businesses. While this statistic may scare any small business owner, there are so many things that you can do to reinforce security — and at no additional cost.

And one of such essential security measures you need to employ is two-factor authentication, commonly known as 2FA.

What is Two-Factor Authentication (2FA)?

Most online platforms are offering 2FA now. Right from Gmail to cryptocurrency exchanges, 2FA has added an extra layer of security and prevented many hacking attempts. If you want to strengthen your protection further, you can enforce zero-force security.

But if you want to start small and slowly add more layers to your data security, then the very first thing you need to enable is 2FA.

2FA is the next level of authentication after verifying your login details. Even if the hacker knows your username and password, 2FA can still stop the hacker from accessing your account.

How Can a 2FA Look Like?

An Ultimate Guide on Two-factor Authentication (2FA) for Small Business

Every platform offers a certain type of two-factor authentication. For example, when you log in to your Google account and enable 2FA, you’ll receive a notification to confirm the login from a new location on your registered smartphone. 

But this is not the only form of 2FA.

A 2FA can be:

  • A security question
  • An instant security number
  • A pre-created pin or security question
  • A fingerprint scanner on your smartphones

While these types of 2FAs can be found commonly on many online platforms, there are also physical forms of 2FA like a card or a key. This is best for physical storage locations of sensitive data or products.

It’s highly advisable that you enable 2FA on the common platforms you use for your small business. If you’re unsure of enabling 2FA on any online platforms, you can reach out to your IT service provider or any other reliable IT consulting firm to help out.

4 Reasons Why Your Small Business Needs 2FA

Every small business needs 2FA, but why? Because there are no drawbacks and lots of advantages. Here are some prime reasons why you need to enable 2FA for your small business right now.

  • You Need to Keep Your Sensitive Information Safe

Can you imagine the repercussions if your sensitive information, including customer’s data, falls into the wrong hands?

This one incident could very well lead to the derailing of your small business. When you don’t want such unfortunate situations to happen, you need to add as much security as possible to your critical platforms. This includes any cloud storage you’re using, your email account, CRM, online banking, and other platforms where you share or store important data.

  • You Need to Give The Hackers a Hard Fight

Let’s face the truth. It’s become very easy for hackers to use malware to access all our usernames and passwords. If there’s one thing that can stop them and give them a hard fight, it is the 2FA. 

If your platforms allow you to get notified of logins from new devices, it’s vital that you enable them. This way, you can be informed when someone tries to hack your account and quickly take steps to prevent it.

  • You Have Nothing to Lose Since it’s Free!

While many other managed IT services and security solutions may cost you at least some money, there’s no investment to use 2FA on online platforms. All you need to do is enable 2FA, test it once, and be assured that you’ve added an extra layer of security. You don’t have anything to lose!

  • You Don’t Need to Spend Time to Implement 2FA

Now that we’ve cleared that it’s free, the next question you may ask is, ‘Should I spend a long time on 2FA?’ Not at all!

It’s as simple as clicking a button on and off. You can switch off 2FA anytime you need, of course, with some password protection and verification. But you still have complete control over your 2FA. You just need to make sure to remember the type of 2FA you’ve enabled and remember it.

Wrapping Up

As a small business starting, you don’t need to pour tons of money for your data security. With just a few simple steps free of cost, you can ensure an additional level of security — with no strings attached.

If you still haven’t enabled 2FA for your critical applications, then it’s high time you do it. It can make all the difference between a successful hacking or a failed attempt.

If you’re looking for additional security than 2FA, then you can reach out to our company offering security service in Corpus Christi. Layer One Networks is a popular IT consulting firm specializing in managed IT services and IT security. You can reach out to us now to know more about our cost-effective security solutions for small businesses.

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